Legal Protection for Tourists in Post-covid-19 Tourism Development in Indonesia

Abstract

The COVID-19 pandemic has had a huge impact on many aspects of Indonesia and even the world. The sector that has the most impact is the tourism sector, which is not only felt in Indonesia but also internationally. However, tourism itself cannot be separated from legal aspects, the legal basis of tourism activities in Indonesia is contained in Law Number 10 of 2009 concerning Tourism, besides that the very basic thing from increasing tourism activities is how a country provides a sense of security and comfort for tourists who carry out tourism activities. This is very important and needs to be considered to increase tourism activities in Indonesia, especially in the post-covid-19 pandemic era. The central government must synergize with local governments to establish a safe and comfortable tourism climate so as to minimize legal losses for tourists while conducting tourism activities in Indonesia. In carrying out legal protection for tourists, the Indonesian government has two events, namely litigation and non-litigation carried out by the Consumer Dispute Resolution Agency if tourists as consumers in Indonesia experience legal losses while traveling in Indonesia. This study uses a normative juridical method, using a literature approach that analyzes the definition of tourism and legal protection for tourists.