“…Examining the challenges faced by actors working at a strategic level is important because, despite the pivotal role these senior agency personnel play, their activities and challenges are rarely examined in the research literature. In contrast, most research is either focussed down on what Reason () has been called the ‘sharp and pointy’ end of emergency response, that is, those responders operating either on the incident ground or locally directing their response efforts (see McLennan, Holgate, Omodei & Wearing, ; Rake & Njå, ; Schraagen, Veld & De Koning, ; Wolbers et al., ) or on crisis leadership roles of leaders (Boin et al., , Boin et al., ) or focussed on crisis management policymaking (Eburn & Dovers, ; Howes, Tangey, Reis, Grant‐Smith, Heazle, Bosomworth & Burton, ; McConnell, ).…”