Learning in the restructured workplace: a case study

Abstract

Workplace restructuring implies people changing roles, leading to the deskilling of people who must learn their way back to competence. Reports the case of a person learning in a new role. The conceptual framework for the analysis is the Dreyfus model of skill development. Shows the model to be effective both for research and for individuals to understand their own development. The results enrich the understanding of workplace learning, in particular the manner in which people can be helped to learn a new role.

Behaviorally Anchored Rating Scales for the Assessment of Tactical Thinking Mental Models

“…The model has been applied to training and instruction within domains such as combat aviation, nursing, industrial accounting, psychotherapy, and chess (Benner, 1984;Dreyfus & Dreyfus, 1986;Houldsworth, O'Brien, Butler, & Edwards, 1997;McElroy, Greiner, & de Chesnay, 1991). Like tactical thinking, these domains demand that decisions be made quickly in environments that are complex, ambiguous, and dynamic.…”

“…meaningful patterns of information in the 'Seeks guidance on task performance from context-operational environment (Benner, 1984). rich sources (e.g., experienced people, 'Reflects attitude that answers are to be found documentation of past situations) rather than rule from an external source (Houldsworth et al, bases (e.g., textbooks) (Houldsworth et al, 1997). 1997).…”

User's Guide for Tactical Thinking Behaviorally Anchored Rating Scales

“…context-rich sources (e.g., experienced people, -Reflects attitude that answers are to be found documentation of past situations) rather than from an external source (Houldsworth et al, rule bases (e.g., textbooks) (Houldsworth, 1997). O 'Brien, Butler, & Edwards, 1997).…”

“…Reflects an inability to digress from the plan, "* How to anticipate future problems even when faced with new, conflicting (Houldsworth et al, 1997).…”

“…N Reflects an emotionally involved performer who takes ownership of successes and failures (Dreyfus & Dreyfus, 1986). 0 Focuses on independent features of the situation rather than a synthesis of the whole (Houldsworth et al, 1997).…”