Learning a QoE Metric from Social Media and Gaming Footage
Catalina Alvarez,
Katerina Argyraki
Abstract:Defining a universal metric for Quality of Experience (QoE) is notoriously hard due to the complex relationship between low-level performance metrics and user satisfaction. The most common metric, the Mean Opinion Score (MOS), has wellknown biases and inconsistency issues. We propose an alternative that leverages (a) social-media comments on network performance and (b) streaming footage that includes performance numbers. We argue that our proposal is feasible for online gaming, and it may apply to other applic… Show more
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