Learner Perception on Library Services at Kandy, Matara and Anuradhapura Regional Centres of the Open University of Sri Lanka

Abstract

The study examines the usage of library and information services provided by selected regional centre libraries of the Open University of Sri Lanka. It attempts to find out the needs, expectations and usage of the library by distant learners and their perceptions about library services. The study sample (n=350) was drawn from a population of 1550 students of three selected regional centre libraries of the Open University of Sri Lanka. The study found that the users are satisfied with the overall library resources, services and facilities available, but users are not really getting the full benefit of the library services and some of the services are under-utilized. The major causes or reasons for this problem are the lack of comprehensiveness of the regional library collections, insufficient space for reading area, inadequate training for users in services and the lack of computers and Internet facilities in the library. Based on these findings, it is recommended that the library should order multiple copies of reading material, extend the lending period for a period of one month in regional centres, increase the number of computers for users and provide online access facilities. It is also recommended that a comprehensive information literacy program should be conducted to promote awareness and use of electronic information resources.

Students’ satisfaction with library services and facilities at three regional center libraries of the Open University of Sri Lanka

“…A handful of studies have been carried out to study various aspects of the OUSL library system, but none of them have focused on user satisfaction regarding individual service components and facilities in the regional center libraries. The current findings are presented as an extension of the study reported by Kaushamalika, Arachchige, and Weerakoon (2018) which focused on user perception.…”