Lean Six Sigma in higher education institutes: an Irish case study

O’Reilly, Seamus; Healy, Joe; Murphy, Tom; O'Dubhghaill, Ronan

doi:10.1108/ijlss-08-2018-0088

Cited by 25 publications

(23 citation statements)

References 38 publications

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“…In healthcare, the most mentioned are cost savings (Improta et al , 2017; Matt et al , 2014; Stonemetz et al , 2011), length of stay rate (Desai et al , 2018; Montella et al , 2017; Niemeijer et al , 2013), cycle time (Bashir et al , 2012; Schmidt et al , 2017), efficiency (Tagge et al , 2017; Wijma et al , 2009), use of resources (Chassin, 2013; Sayeed et al , 2018; Tekes et al , 2016), patient care (Ahmed et al , 2018; Blick, 2013; Hassanain, 2017), wasting rate (Ciulla et al , 2018; Gayed et al , 2013; Koning et al , 2006), waiting time (Gijo and Antony, 2014; Godley and Jenkins, 2019; Lin et al , 2013), procedure safety (Mancosu et al , 2018; Shah et al , 2016), etc. In the education sector, improvements were noted mainly regarding efficiency in both business (Antony, 2015; Svensson et al , 2015) and educational (Haerizadeh and Sunder, 2019; Pavlović et al , 2014) processes, curriculum design (Martínez León, 2019; Thomas et al , 2017), student satisfaction (O’Reilly et al , 2018; Sunder M, 2016) and performance (Martínez León, 2019; Sunder and Mahalingam, 2018), cost savings (O’Reilly et al , 2019; Wheeler-Webb and Furterer, 2019), enrolment management (Haerizadeh and Sunder, 2019; Hess and Benjamin, 2015), quality of teaching (Kregel, 2019; Pavlović et al , 2014), work practices (O’Reilly et al , 2018; Sunder and Mahalingam, 2018), etc.…”

Section: Discussionmentioning

confidence: 99%

Linking practices to results: an analysis toward Lean Six Sigma deployment in the public sector

Juliani

Oliveira

2020

IJLSS

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Purpose The purpose of this paper is to present relationship between operation and management practices analyzing the results achieved by both public organizations prone to deploy Lean Six Sigma (LSS) and public organizations that have already implemented the method. The goal is to support the start of method deployment by public managers and the creation of more efficient and effective processes in public organizations. Design/methodology/approach An analysis of synergies between findings in the multiple case study carried out in Brazilian public organizations from health and education sectors and successful implementations found in the LSS literature is made. Findings The fact that this research comprised organizations from different segments allowed good practices and difficulties to be identified in a unique way, adding more value to the research carried out and increasing the potential of support to the public manager. In addition, it was possible to map the most mentioned benefits of LSS deployment in both health and education sectors and link them to systematized LSS practices. Research limitations/implications The presenting research should initiate a scientific discussion on public sector areas more prone to LSS and guide researchers in the development of case studies aimed at the application of this method in public organizations in general. Practical implications This paper can assist public managers to become aware of the potential of the organization they manage in the adoption of LSS principles and practices enabling a better quality of services provided to citizens. Originality/value The finding that public health organizations are more likely to implement LSS principles and practices when compared to public organizations from other segments can guide more in-depth studies that justify why some organizations would be better able to implement the LSS method and others would face more difficulties in a hypothetical deployment.

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Section: Discussionmentioning

confidence: 99%

Linking practices to results: an analysis toward Lean Six Sigma deployment in the public sector

Juliani

Oliveira

2020

IJLSS

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“…The Lean way of thinking and working seeks to optimize activities that add value and eliminate or reorganize and improve those that do not add value, which may have a significant effect on productivity, cost reduction, and effectiveness (Al-Aomar & Hussain, 2019; O’Reilly et al, 2019). According to Salhieh and Abdallah (2019), the Lean philosophy has an integrated multidimensional approach that encompasses numerous management practices based on its values and principles.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution

et al. 2022

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The applicability of Lean practices has been growing in the most different types of organizations, including public ones. Considering the growing need for better and more effective management systems, the objective of this work is to evaluate the influence of Lean practices on process effectiveness. A literature review was carried out to find Lean practices applicable to the public sector organizations and to outline the hypotheses of the work. The method of work consists of a survey, whose data collection was conducted through a questionnaire. The population of the study was composed by all the administrative servants of a public institution in Brazil. A valid sample of 997 answers was obtained from the studied institution. The data analysis was carried out by means of descriptive statistics, exploratory and confirmatory factor analysis, and multiple regression. The results allow identifying a positive influence of four Lean practices on the effectiveness of processes, which are: “Continuous improvement,” “Long-term thinking,” “Leadership support,” and “Focus on the final user.” The results also showed the influence of some dummy variables, such as “time in the public service” and “being head of sector.” As a conclusion of this work, it can be stated that Lean practices act as a basis for the effectiveness of processes and may optimize operational and administrative activities in public organizations.

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“…Other studies on service quality have found higher education student loyalty to be affected by student satisfaction (Thomas, 2011), price fairness, perceived value and service quality (Goh et al, 2017) as well as student background (Abuhassna et al, 2020). Nevertheless, none of these studies examined efforts to improve service quality, and generally, just a handful of studies have addressed Lean Six Sigma project improvements in HEI performance metrics on student satisfaction levels (Haerizadeh and Sunder, 2019), cost reductions (O'Reilly et al, 2019), different service processes (Li et al, 2019;Cudney and Furterer, 2020) or student dropout rates (Gupta et al, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Nevertheless, none of these studies examined efforts to improve service quality, and generally, just a handful of studies have addressed Lean Six Sigma project improvements in HEI performance metrics on student satisfaction levels (Haerizadeh and Sunder, 2019), cost reductions (O’Reilly et al , 2019), different service processes (Li et al , 2019; Cudney and Furterer, 2020) or student dropout rates (Gupta et al , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Increasing service quality at a university: a continuous improvement project

Aleu

Gutierrez

Garza‐Reyes

et al. 2021

QAE

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Purpose The purpose of this paper is to evaluate a continuous improvement project (CIP) at a Mexican university designed to increase engineering graduate student loyalty. Design/methodology/approach A plan-do-check-act problem-solving methodology was implemented, and a SERVQUAL survey was conducted on 67 master’s engineering students. Findings Five factors were found to affect student loyalty: facility cleanliness; faculty teaching skills; evening student services; master’s degree student management roles at work; and master’s degree students’ ages. After the implementation of the improvement and control actions, there was a 7.7% increase in the engineering master’s degree students’ loyalty scores. Research limitations/implications However, there were several research limitations: data availability (such as student loyalty, student satisfaction and a small master’s degree student population size) and factors outside the CIP’s scope (such as the country’s economic situation, university rankings, master’s programme accreditations and COVID-19). Practical implications The findings from this research study could be used by other higher education institutions (HEIs)to improve student loyalty and as a reference when conducting similar studies in other service organisations such as hospitals and hotels. Originality/value This research work took a different approach in assessing student satisfaction and student loyalty in a HEI by using the SERVQUAL survey as the data collection instrument for conducting CIP.

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Lean Six Sigma in higher education institutes: an Irish case study

Cited by 25 publications

References 38 publications

Linking practices to results: an analysis toward Lean Six Sigma deployment in the public sector

Linking practices to results: an analysis toward Lean Six Sigma deployment in the public sector

The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution

Increasing service quality at a university: a continuous improvement project

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