“…As with any product processing process, when a product is generated, it reduces the stability of the process and increases the risk that the goods will not reach the customer and upset the customer, which means the profit. The company's profit will be reduced (Barot et al, 2020). The operation of the product processing process depends a lot on human skills and manipulations, during the operation of the machining parameters are not if the order is wrong, the risk of product waste (Ranade et al, 2021), using a combination of tools such as the critical to quality (CTQ), the voice of the customer (VOC) and Pareto Chart along with costs Six Sigma's DMAIC process in control of product processing and removal of non-value-added factors along with improving product quality (Srinivasan el al., 2014), implemented expert opinion survey on the link between six sigma implementation and operational performance is closely linked, six sigma project if the operation is successful, the productivity of the company will also increase accordingly (Boon Sin el al., 2015).…”