Lean six sigma 4.0 methodology for optimizing occupational exams in operations management
Tatiana da Costa Reis Moreira,
Daniel Luiz de Mattos Nascimento,
Yelena Smirnova
et al.
Abstract:Purpose
This paper explores Lean Six Sigma principles and the DMAIC (define, measure, analyze, improve, control) methodology to propose a new Lean Six Sigma 4.0 (LSS 4.0) framework for employee occupational exams and address the real-world issue of high-variability exams that may arise.
Design/methodology/approach
This study uses mixed methods, combining qualitative and quantitative data collection. A detailed case study assesses the impact of LSS interventions on the exam management process and tests the ap… Show more
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