“…Singh, Garg, & Sharma, 2009) and automotive manufacturing (Lacerda, Xambre, & Alvelos, 2016;H. Singh & Singh, 2013;Vamsi Krishna Jasti & Sharma, 2014). Others have focused on less common areas such as product development (Peek & Chen, 2011;Tyagi, Choudhary, Cai, & Yang, 2015), architecture (Lima, Rolim, & Alves, Thais da C L, 2010), construction (Matt, Krause, & Rauch, 2013), call centre (Piercy & Rich, 2009), transport (Villareal, Garza, Rosas, & Garcia, 2012) and maintenance service (Kasava, Yusof, Khademi, & Saman, 2015).…”