Lean Management as an Innovation to Reduce Complaint Handling Time in Hospital
Nihayatul Munaa,
Faizatul Ummah Faiz,
Nahardian Vica Rahmawati Vica
et al.
Abstract:Customer service is a service product from Hospital X. The better the service at a hospital, the number of complaints will decrease. In the customer service flow for Hospital X there is Complaint Handling and monitoring and evaluation. The purpose of this research is to provide lean management innovation as an effort to reduce the waiting time for complaint handling. In this study the method used was community service with the time period April-July 2023 at Hospital X. The column for patient complaints at the … Show more
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