Lean in service industries: A literature review

Vignesh,; Suresh, M.; Aramvalarthan, S.

doi:10.1088/1757-899x/149/1/012008

Cited by 14 publications

(7 citation statements)

References 34 publications

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“…Lean practices have been embraced by businesses in industries like healthcare, banking, and hospitality to increase process efficiency, boost customer happiness, and cut costs. Service environments have been tailored to fit lean technologies like value stream mapping and standardised work (Vignesh et al, 2016). Employee involvement and organisational culture have both been identified as essential components of a successful lean implementation.…”

Section: Lean Manufacturing Practicesmentioning

confidence: 99%

Improving Employee and Workplace Performance via Lean Manufacturing Practices: A Case Study in Textile Company

Hatif,

Lee,

Nawanir

2024

IJIM

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This study explores the possibility of enhancing employee and workplace performance by implementing lean manufacturing practises in a textile industry. It addresses the the limited availability of empirical data concerning lean practices, with a particular focus on the textile industry. Qualitative approaches were employed involving direct observations and in-depth interviews with important stakeholders, followed by a thematic analysis of the data. The findings highlight the effects of lean manufacturing practises (Just-in-Time (JIT), flexibility, and continuous improvement) on worker performance, workplace productivity, quality, and overall organisational performance. The outcomes of this research offer valuable insights and practical recommendations for textile companies aiming to enhance their employee and workplace performance through the adoption of lean manufacturing practices. Such implementation will help to reduce lead time, improve customer satisfaction, and increase productivity and efficiency.

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Section: Lean Manufacturing Practicesmentioning

confidence: 99%

Improving Employee and Workplace Performance via Lean Manufacturing Practices: A Case Study in Textile Company

Hatif,

Lee,

Nawanir

2024

IJIM

View full text Add to dashboard Cite

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“…Among these cases, the majority were recorded for back-office work. The back office is often referred to as the engine room of the organisation (Anagnoste, 2017), where much of the work performed determines the overall success of operations (Vignesh et al, 2016;Makridakis, 2017). Its tasks encompass procurement, finance and accounting, human resource management, payroll, work reporting, and more (Bekkers, 2007;Paagman et al, 2015;Anagnoste, 2017).…”

Section: Robotic Process Automation In Local Governmentsmentioning

confidence: 99%

Unlocking AI Adoption in Local Governments: Best Practice Lessons from Smart Cities

Yigitcanlar,

David,

et al. 2024

Preprint

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In an era marked by swift technological progress, the pivotal role of Artificial Intelligence (AI) is increasingly evident across various sectors, including local governments. These governmental bodies are progressively leveraging AI technologies to enhance service delivery to their communities, ranging from simple task automation to more complicated engineering endeavours. While more and more local governments are adopting AI, it is imperative to understand the functions, implications, and consequences of AI. Despite the growing importance of this domain, a significant gap persists within the scholarly discourse. This study strives to bridge this void by exploring the applications of AI technologies within the context of local government service provision and using this inquiry to generate lessons and best practices for similar smart city initiatives. Through a comprehensive grey literature review, we analysed 262 real-world AI implementations across 170 local governments worldwide. The findings underscore several key points: (a) There has been a consistent upward trajectory in the adoption of AI by local governments over the last decade; (b) Local governments from China, the US, and the UK are at the forefront of AI adoption; (c) Among local government AI technologies, Natural Language Processing and Robotic Process Automation emerge as the most prevalent ones; (d) Local governments primarily deploy AI across 28 distinct services; (e) Information management, back-office work, and transportation and traffic management are leading domains in terms of AI adoption. This study enriches the extant body of knowledge by providing an overview of existing AI applications within the sphere of local governance. It offers insights for smart city policymakers and decision-makers considering the adoption, expansion, or refinement of AI technologies in urban service provision. Additionally, it underscores the importance of using these insights to guide the successful integration and optimisation of AI in future smart city projects, ensuring they meet the evolving needs of communities.

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“…Embora sejam amplamente discutidos os benefícios da incorporação digital para empresas que tenham as bases sólidas de Lean Manufacturing implementadas (Pagliosa et al, 2021), há um gap de pesquisa relacionado a sinergia do Lean Manufacturing e a digitalização dos processos durante a transição para a I4.0, especialmente voltado para outros setores apartados da manufatura como serviços e educação, que só recentemente iniciaram a implementação dos conceitos Lean em seus processos produtivos (Vignesh et al, 2016). Sendo assim, a pesquisa tem como foco a construção de um modelo conceitual visando orientar profissionais através de um guia relacional sobre as tecnologias facilitadoras da Indústria 4.0 e sua contribuição para 2 consolidação dos conceitos Lean, através de revisão bibliométrica e sistemática da literatura existente com enfoque na área de Business.…”

Section: Introductionunclassified

A Transformação Digital E O Lean Manufacturing: Uma Revisão Sistemática

DANTAS,

SILVA,

MENDES

et al. 2023

Anais Do Encontro Nacional De Engenharia De Produção

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XLIII ENCONTRO NACIONAL DE ENGENHARIA DE PRODUÇÃO"A contribuição da engenharia de produção para desenvolvimento sustentável das organizações: Cadeias Circulares, sustentabilidade e tecnologias" Fortaleza, Ceará, Brasil, 17 a 20 de outubro de 2023. XLIII ENCONTRO NACIONAL DE ENGENHARIA DE PRODUÇÃO"A contribuição da engenharia de produção para desenvolvimento sustentável das organizações: Cadeias Circulares, sustentabilidade e tecnologias" Fortaleza, Ceará, Brasil, 17 a 20 de outubro de 2023.

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Lean in service industries: A literature review

Cited by 14 publications

References 34 publications

Improving Employee and Workplace Performance via Lean Manufacturing Practices: A Case Study in Textile Company

Improving Employee and Workplace Performance via Lean Manufacturing Practices: A Case Study in Textile Company

Unlocking AI Adoption in Local Governments: Best Practice Lessons from Smart Cities

A Transformação Digital E O Lean Manufacturing: Uma Revisão Sistemática

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