Abstract:Purpose: This research aimed to make a diagnosis of the implementation of Lean and Six Sigma philosophies in Portuguese laboratories and to evaluate the impact of these philosophies on organizational performance.
Methodology/Approach: A quantitative research methodology was used, based on the survey research strategy, and using as data collection instrument an original online questionnaire, validated and distributed to the Portuguese laboratories via email. The sample was composed by 106 laboratories. Descript… Show more
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