Leading the development and implementation of collaborative interorganizational systems

Volkoff, Olga; Chan, Yolande E.; Newson, Elizabeth

doi:10.1016/s0378-7206(98)00087-1

Cited by 56 publications

(36 citation statements)

References 24 publications

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“…IOS allow partners in a network to collaborate by exchanging both structured (e.g., CAD/CASE) data and unstructured (e.g., discussion) data stored in repositories (Kumar & van Dissel, 1996). Most IOS are implemented to facilitate collaboration and to manage potential conflict via electronic integration (Kumar & van Dissel, 1996;Volkoff, Chan, & Newson, 1999), thus enabling the expansion of a firm's business scope and the reengineering of interorganizational business processes (Kambil & Short, 1994).…”

Section: Introductionmentioning

confidence: 99%

Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions

Robey¹,

Im²,

Wareham³

2008

JAIS

170

196

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This paper guides the theoretical development of future research on interorganizational systems (IOS). We first assess past IOS research by reviewing and summarizing the findings of 51 empirical studies of IOS published in 11 IS journals between 1990 and 2003. This literature addresses three primary issues: (1) factors influencing organizational decisions to adopt IOS; (2) the impact of IOS on governance over economic transactions; and (3) the organizational consequences of IOS adoption. From our assessment of the findings and theoretical approaches taken in past research, we offer three recommendations for future research. First, the theoretical foundations of IOS research during this period are diverse, representing 17 different yet complementary theories. We recommend that researchers continue to diversify their theoretical approaches in order to address new research challenges. Second, we recommend that IOS researchers move beyond mere descriptions of IOS artifacts by engaging with IOS artifacts on theoretical grounds. Third, we identify and describe new theoretical directions for future IOS research in each of the main issue areas.

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Section: Introductionmentioning

confidence: 99%

Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions

Robey¹,

Im²,

Wareham³

2008

JAIS

170

196

View full text Add to dashboard Cite

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“…More complex implementations of CRM range from highly complex, customisable merchant servers, to process integration though EDI, to virtual communities. CRM implementations include internal systems, such as customer databases, systems for interaction with consumers, such as home banking, as well as systems directed to business customers, such as order processing via B2B portals on the Internet [7,9,14,16,21,22,25].…”

Section: Introductionmentioning

confidence: 99%

The state of CRM adoption by the financial services in the UK: an empirical investigation

Karakostas

Kardaras

Papathanassiou

2005

Information & Management

137

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“…Additionally, firms are in a position to gather information about the strengths and interests of a prospective partner through personal relationships present between its executives (Xin and Pearce, 1996). Volkoff et al (1999) reported that personal ties between individuals are helpful when it came to initiating discussion between the partnering firms. Uzzi (1996) also found that initiation of the business relationship in the garments industry benefited substantially from existing personal ties between individuals.…”

Section: Personal Relationships In Businessmentioning

confidence: 99%

Personal Relationships and Higher Agency Costs: Study of Buyers and Suppliers in Australian Manufacturing and Service Sector

Butt

2018

OSCM: An Int. Journal

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Personal relationships (i.e. friendships) have been the subject of much research in the business discipline, with the majority of literature focusing on how personal relationships yield positive firm-level outcomes. However, personal relationships are not without drawbacks and may lead to negative outcomes for the firms involved. Despite this, the current body of knowledge on this issue is relatively fragmented. This paper addresses this important gap in the literature. For exploratory purposes, the study is qualitative in nature. Based on a grounded theory approach, a model is developed describing how personal relationships embedded within inter-firm relationships lead to negative outcomes for the firms. Overall, 16 in-depth interviews with seniormanagers of buying and supplying firms were undertaken. Results from this study exhibit that managers engage in exploitation of personal relationships by demanding higher sales commission, higher bonuses and higher salaries from their respective firms, leading to higher agency costs. Firms can use these finding to understand explicitly what types of negative consequences personal relationships yield. Further, this study presents to firms specific actions that managers of buying and supplying firms engage in, when a personal relationship is present between them in the supply chain Finally, this paper concludes by providing several constructive guidelines to firms on managing personal relationships within inter-firm relationships in order to mitigate its negative firm-level consequences.

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Leading the development and implementation of collaborative interorganizational systems

Cited by 56 publications

References 24 publications

Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions

Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions

The state of CRM adoption by the financial services in the UK: an empirical investigation

Personal Relationships and Higher Agency Costs: Study of Buyers and Suppliers in Australian Manufacturing and Service Sector

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