2020
DOI: 10.1080/14719037.2020.1833610
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Leading frontline enforcers: how supervisors’ leadership style impacts inspectors’ enforcement style

Abstract: This article analyzes the relation between leadership style of managers and the enforcement style of street-level bureaucrats. We also studied the influence of organizational culture. The analysis is based on a survey among 549 inspectors of the Food and Consumer Product Safety Authority (NVWA) in The Netherlands. Studying transactional leadership and servant leadership the findings show that contrary to the general assumptions in leadership literature the influence of leadership style on enforcement behaviour… Show more

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Cited by 20 publications
(7 citation statements)
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“…This coding was based on an assessment of the outcomes' valence (i.e., positive or negative), which was in most cases apparent from the label or description of the variables. However, in a few cases, outcomes were excluded from further analyses because they have no clear “sign” in terms of valence, such as, for example, enforcement styles of street‐level bureaucrats (Klijn et al, 2020). Second, the moderation analysis required coding for the kind of outcome , with four categories: employee‐related (e.g., individual performance), job‐related (e.g., job autonomy), management‐related (e.g., performance management), and group/organization‐related (e.g., organizational performance).…”
Section: Methodsmentioning
confidence: 99%
“…This coding was based on an assessment of the outcomes' valence (i.e., positive or negative), which was in most cases apparent from the label or description of the variables. However, in a few cases, outcomes were excluded from further analyses because they have no clear “sign” in terms of valence, such as, for example, enforcement styles of street‐level bureaucrats (Klijn et al, 2020). Second, the moderation analysis required coding for the kind of outcome , with four categories: employee‐related (e.g., individual performance), job‐related (e.g., job autonomy), management‐related (e.g., performance management), and group/organization‐related (e.g., organizational performance).…”
Section: Methodsmentioning
confidence: 99%
“…Prior studies in public administration have examined servant leadership's employee-level outcomes such as organizational commitment, follower job performance, PSM, proactive behavior, and innovative behavior (Liu et al, 2015;Miao et al, 2014;Mostafa & El-Motalib, 2019;Schwarz et al, 2016;Shim et al, 2021;Shim & Park, 2019). However, there has been a limited focus on the organizational and community-level outcomes (Bentein et al, 2022;Klijn et al, 2020;van Meerkerk & Edelenbos, 2018). We argue that the critical factor in determining managers' fit in local governments will be their servant leadership style for its holistic focus on internal and external stakeholders, including the community.…”
Section: Servant Leadership Manifestation and Outcomes In Local Gover...mentioning
confidence: 99%
“…Servant leaders instill service orientation in employees and the organization culture to maximize community well-being-the hallmarks of the public service profession (Christensen-Salem et al, 2021;Walumbwa et al, 2010Walumbwa et al, , 2018Wang et al, 2018). Such leaders have also been found to achieve a variety of employee outcomes across different types of settings (Beck, 2014;Bentein et al, 2022;Eva et al, 2019;Klijn et al, 2020;Lee et al, 2020;Liden et al, 2015;Liu et al, 2015;Schwarz et al, 2016;van Meerkerk & Edelenbos, 2018), even after controlling for the influence of other related leadership behaviors, such as authentic, ethical, and transformational leadership behaviors (Hoch et al, 2018).…”
Section: Genesis Of Servant Leadershipmentioning
confidence: 99%
“…Gus Mad also does not make himself a central figure in holding the authority in the boarding school but rather appreciates all the potential that exists by giving full control regarding the management of the boarding school to his subordinate members. The styles used by a leader are not the same, depending on the situation and condition of the leadership (Klijn, Boer, and Eshuis 2020).…”
Section: The Leadership Behavior Of Kh Achmad Zamachsyarimentioning
confidence: 99%