Leader member exchange as a mediator of the relationship between servant leadership and job satisfaction: A research on Turkish ICT companies

Akdöl, Buket; Arikboga, F. Sebnem

doi:10.33844/ijol.2017.60226

Cited by 27 publications

(21 citation statements)

References 24 publications

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“…This finding is also a response to Lichtenthaler and Fischbach’s [ 59 ] call for research on the leader’s role in job crafting. This finding concurs with the propositions of several studies [ 21 , 23 , 24 ].…”

Section: Discussionsupporting

confidence: 94%

“…Second, in conformity with previous study [ 23 ], we put forward evidence to support the significant influence of LMX and job satisfaction of nurses in China. That is to say, in Chinese culture, “in-group” employees tend to have higher job satisfaction.…”

Section: Discussionsupporting

confidence: 82%

“…LMX helps employees gain access to substantial resources that are critical to shape their jobs [ 22 ]. Some empirical studies confirm that LMX relationship quality has a positive influence on employee job crafting [ 21 , 23 , 24 ], while other investigations on different cultural backgrounds have also proved that LMX has a positive impact on employee job satisfaction [ 23 ] and life satisfaction [ 25 ]. Employees with high-quality LMX reach a higher level of information exchange [ 26 ] and are supported and trusted by their leaders more, compared to employees with low-quality LMX [ 27 ].…”

Section: Introductionmentioning

confidence: 99%

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Leader-member exchange fosters nurses’ job and life satisfaction: The mediating effect of job crafting

Pan

Chiu

2021

PLoS ONE

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This study aims to evaluate the effects of leader-member exchange (LMX) on job and life satisfaction among nurses in China and to examine the mediating effect of individual and collaborative job crafting between LMX and job and life satisfaction. The study recruited 263 nurses who worked in hospitals in Zhejiang province, China. A set of self-administered questionnaires were used to measure the variables of LMX, job crafting, job and life satisfaction. The data was analyzed using the partial least square structural equation modelling (PLS-SEM). The results reveal that LMX has a significant positive influence on job crafting and job satisfaction. Collaborative job crafting has a significant positive influence on the job satisfaction of nurses, whereas individual job crafting does not. Moreover, LMX will affect job satisfaction and life satisfaction through a partial mediating effect of both individual and collaborative job crafting. Finally, the article discusses the academically and practical implications, and also provide some suggestions and directions for the future research.

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Section: Discussionsupporting

confidence: 94%

Section: Discussionsupporting

confidence: 82%

Section: Introductionmentioning

confidence: 99%

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Leader-member exchange fosters nurses’ job and life satisfaction: The mediating effect of job crafting

Pan

Chiu

2021

PLoS ONE

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“…While these leadership styles have been studied in multiple business domains, including individually in healthcare, their relationship to the functions of a PFAC has not been explored (16,17). To fill this gap, as part of a larger study of the experience of advisors serving on PFACs, we examined the perspectives of patient/family advisors members of advisory councils at an Academic Medical Center in the Midwestern United States to understand their perceptions related to the impact of PFACs on decisions made at the AMC and frame these perceptions within the leadership styles described above.…”

Section: Introductionmentioning

confidence: 99%

Patient and family advisory councils (PFAC) feedback as the voice of health care consumers

Forward¹,

Sieck²

2022

J Hosp Manag Health Policy

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Background: Throughout the U.S., healthcare organizations continuously find ways to incorporate patient feedback with efforts to advance the delivery of patient-centered care. Patient and family advisory councils (PFACs) can be used as a strategy to better understand and honor the patient experience and improve care delivery thanks to patient input to obtain patient perspectives. The importance of formal efforts to incorporate the patient perspective is highlighted by the Comprehensive Primary Care Plus (CPC+) program implemented by the Centers for Medicare and Medicaid Services which requires organizations to establish PFACs to receive funding. Site support for PFACs included a patient experience manager who oversaw recruitment and facilitated each clinic's council meetings. Other support personnel consisted of the practice manager, physicians, care coordinators, and advanced practice providers. This study employed a leadership framework to better understand how health care organizations use PFACs to discover and define patient/family advisors perspectives and how they can be related to different styles of leadership used within healthcare settings. Using contemporary leadership styles such as servant leadership, transactional leadership, transformational leadership, and leader-member exchange (LMX) theory, we examined perspectives of PFAC member's associated with leadership and its effect on their experience as a patient/family advisor.This study aimed to understand the patient/family advisor perceptions associated with the impact of PFACs and the decisions surrounding the academic medical center and how health care leaders can support these perceptions with the leadership styles outlined above. Methods:We conducted a qualitative study of patient/family advisors serving on a PFAC within a Midwestern Academic Medical Center during the time of this study. Using a semi-structured interview guide, we conducted primarily individual in-person interviews. The interview guide addressed issues include the participant's understanding of patient engagement, experiences on the PFAC, what they valued from participation on a PFAC, perceptions of healthcare and impact on health outcomes. This manuscript examines an emergent finding related to the impact of leadership on PFACs and patient/family advisors.Results: Nineteen participants were interviewed across five PFACs and four main themes were identified and linked to the leadership styles and PFAC involvement: qualities of leaders; seeking a 360 degree view of the patient experience; seeking focused feedback on specific AMC initiatives; and the importance of trust.Advisors appreciated leaders who were open-minded and focused on improving the patient experience. They also discussed ways in which their input reflected a comprehensive view of what patients experience that may not be easily observed by healthcare team members and leaders. In addition, they described how they provided feedback on specific initiatives within the healthcare system. Finally, they valued an environme...

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“…Akin to distributed leadership theory and growing in popularity 'servant leadership' puts people at the heart of change management interventions in organizations. Servant leadership is based on the philosophy of service (Akdol & Arikboga, 2017). Therefore, it is a conduit for generating creativity among the people within organizations.…”

Section: Leadership In Times Of Changementioning

confidence: 99%

Factors Contributing to Organizational Change Success or Failure

Jones

Firth

Hannibal

et al. 2019

Advances in Business Strategy and Competitive Advantage

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Change, and changing, exercise the minds of most managers most of the time. In consequence, leadership development and change management tend to be top priorities for many human resource development (HRD) professionals today. Despite this, much academic and practitioner literature suggests that 70% of all change programs fail. Through analyzing 200 organizational change case studies, this chapter examines this high failure rate, investigates leadership styles and their relationship to change, and explores the key factors that either enable or hinder successful change. The key findings of this examination were that the majority of the 200 studied change initiatives were considered successful and that using Kotter's change model, which has been long established, does not necessarily mean success; nor does the use of a democratic/participative leadership style. The most significant hindering factors and the key critical success factors are also acknowledged.

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Leader member exchange as a mediator of the relationship between servant leadership and job satisfaction: A research on Turkish ICT companies

Cited by 27 publications

References 24 publications

Leader-member exchange fosters nurses’ job and life satisfaction: The mediating effect of job crafting

Leader-member exchange fosters nurses’ job and life satisfaction: The mediating effect of job crafting

Patient and family advisory councils (PFAC) feedback as the voice of health care consumers

Factors Contributing to Organizational Change Success or Failure

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