Layanan Telekonseling: Psychological First Aid dalam Situasi Pandemi COVID-19

Abstract

Munculnya pandemi COVID-19 di Indonesia menyebabkan dampak secara langsung maupun tidak langsung pada masyarakat. Dampak psikologis merupakan contoh dampak tidak langsung dari adanya pandemi ini. Masyarakat terpaksa harus mengisolasi diri, membatasi interaksi dengan orang lain, dan mengurangi berbagai kegiatan. Hal tersebut dapat memberikan dampak negatif pada kesehatan mental mereka. Oleh karena itu dibutuhkan intervensi agar hal tersebut tidak semakin memburuk. Dengan mendasarkan pada hal tersebut, studi ini bertujuan untuk melihat dampak psikologis dari adanya pandemi COVID-19 dan efektivitas telekonseling dalam meningkatkan kesehatan mental masyarakat Indonesia dalam situasi pandemi ini. Penelitian ini dilakukan dengan memberikan survei dan wawancara kepada partisipan yang mengikuti layanan telekonseling Lembaga Psikologi X. Data yang diperoleh akan dianalisis secara tematik dengan pendekatan analisis induktif. Hasil penelitian menunjukkan bahwa pandemi COVID-19 menimbulkan kecemasan, psikosomatis, stres, serta permasalahan emosi, dan relasi. Hadirnya layanan konsultasi secara daring dapat membantu meningkatkan kesehatan mental selama pandemi COVID-19, akan tetapi dalam pelaksanaannya masih diperlukan beberapa peningkatan dan perbaikan.

Development of a Psychological First Aid Model Based on Crisis Emergency Theory to Improve COVID-19 Psychological Readiness: The Best Recommendation yet for the Javanese Population

“…WHO recommends that the basic elements of PFA are looking for basic needs, listening, comforting, connecting, protecting, and instilling hope. PFA must pay attention to these conditions in order to be able to meet the psychological needs of the community [45]., including providing security, comfort, and support, as well as providing practical assistance, including food, water, shelter, information, and medical assistance [46]. PFA implementers need to listen well to individuals to understand their particular situations and special needs and to identify the best way to assist in the selection of alternative problem-solving [47].…”

Examining the Technical Issues in Teletherapy for Children with Developmental Delays

“…Caregivers' self-assurance in evaluating uncertain symptoms increased during (asynchronous) telemedicine sessions, which helped them gauge the severity of their children's sickness and establish whether they need further expert treatment or not (Langkamp et al, 2015), and feeling highly motivated '' (Sikka, 2023). Because of this, they now understand their issues better, are less anxious, and feel more accepted (Saptandari et al, 2022).…”

“…Thus, the teletherapy program was still in its early phases. It is a lifelong learning (de Guzman et al, 2022;Saptandari et al, 2022) and to meet the needs of today's society and succeed in work, it is crucial to continually honing one's skills and knowledge (Saptandari et al, 2022).…”