Last mile <i>non</i>-delivery: consumer investment in last mile infrastructure

Risher, Jeffrey J.; Harrison, Dana E.; LeMay, Stephen A.

doi:10.1080/10696679.2020.1787846

Cited by 14 publications

(9 citation statements)

References 67 publications

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“…However, there are differences in the influence of consumers and how they influence the two distribution channels. In B&M retail, consumers handle the last‐mile logistics, whereas in EC, little responsibility lies on the consumers (purchase, selection of predefined delivery options) (Risher et al, 2020). Figure 1 summarizes the core factors and actors that influence environmental sustainability and their interrelationships.…”

Section: Discussionmentioning

confidence: 99%

A comparison of the environmental sustainability of brick‐and‐mortar retailing and online retailing: Contrasting academic research and consumer perceptions

Klein,

Popp

2023

Business and Society Review

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Sustainability has become paramount in society and retail. Therefore, this study aims to compare the environmental sustainability of brick‐and‐mortar retail and e‐commerce. A literature review identifies various factors, such as buildings, shopping trips, order bundling, returns, packaging, transport and logistics, and environmentally conscious behavior, that determine the channel that is superior in terms of environmental sustainability. While these factors are context‐specific and depend on several actors (e.g., consumers, retailers, and logistics service providers), most studies consider e‐commerce to be more environmentally friendly than purchases from brick‐and‐mortar stores. However, this review demonstrates that most previous studies have focused on objective criteria (e.g., CO2). Therefore, to reflect the importance of consumers' perspectives on channel choice, we conducted four empirical studies that provide insights into the perceived environmental sustainability of each channel. In contrast to experts' views, consumers perceive e‐commerce as less sustainable than brick‐and‐mortar retailing. Hence, online retailers should improve their communication strategies and highlight the potential environmental advantages of e‐commerce and omni‐channel retailing. Brick‐and‐mortar retailers are advised to reduce the environmental damage they cause and encourage their customers to act in an eco‐friendly manner.

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Section: Discussionmentioning

confidence: 99%

A comparison of the environmental sustainability of brick‐and‐mortar retailing and online retailing: Contrasting academic research and consumer perceptions

Klein,

Popp

2023

Business and Society Review

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“…, 2022), unattended home delivery (Olsson et al. , 2021), drop-box delivery (Risher et al. , 2020) and micro-depot delivery (Rosenberg et al.…”

Section: Review Findingsmentioning

confidence: 99%

“…For example, consumers' participation in last-mile self-collection via parcel lockers has become a critical success factor for the e-commerce last-mile delivery (Zhou et al, 2020;Wang et al, 2021a). Aside from selfcollection, consumers are expected to handle deliveries via alternative methods (Buldeo Rai et al, 2021a;Hagen and Scheel-Kopeinig, 2021), such as unmanned delivery (Kapser and Abdelrahman, 2020;Osakwe et al, 2022), unattended home delivery (Olsson et al, 2021), drop-box delivery (Risher et al, 2020) and micro-depot delivery (Rosenberg et al, 2021). Furthermore, in the case of reverse logistics, consumers' participation in waste collection,…”

Section: Rewarded/free Consumer Logistics: Logistics Work In Private/...mentioning

confidence: 99%

Towards a typology of logistics “work” beyond formal employment: a synthesised literature review

Wang,

Yuen

2023

IJPDLM

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PurposeLogistics at work is rapidly changing. The changing trend is especially prominent when considering the active involvement of individuals that perform diverse forms of formal/informal “logistics work” (e.g. crowd logistics and self-collection). Thus, by conducting a synthesised review (n = 55), this study aims to provide a typology of individuals' logistics work.Design/methodology/approachThe total social organisation of labour is used as a guiding framework. A deductive literature analysis is performed based on the identified journal articles.FindingsThe review findings reveal three major contexts where individuals perform logistics work: formal organisation, social community and private household, with a decreased level of formality. Under each context, individuals may be engaged in paid or unpaid activities, creating six forms of logistics work, termed as paid/voluntary professional logistics, incentivised/friendly social logistics and rewarded/free consumer logistics. Furthermore, an actor–sphere–resource–value conceptualisation of individual logistics is proposed, focussing on the chains of actors, work settings, resource input and value outcome.Originality/valueThe results provide a theoretical foundation for further research in individual- or consumer-centrism in logistics. Two research directions and seven research questions are presented for future investigation.

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“…Last mile [32] Final leg in a B2C delivery process in which the parcels are delivered to the destination, either at the recipient's place or at a collection point [38] Last part of a delivery process of physical goods from a last transit point to a final drop point [39] Distance from the main traffic station, such as rail transit, to the destination [40] Last segment of distribution for a delivery with the specific distance [41] Transport of goods from a local contact place to a point of consumption Last mile delivery [14] Final leg of transport of goods in the supply chain to their consumption point [42] Delivery of purchased items to the doors of customers [43] Delivery of goods to the home in the last link of the supply chain [44] Delivery of parcels to their destination in a city [45] Last segment of a delivery process that involves all required activities and processes of the delivery chain [46] Delivery from the last upstream transit point to the last recipient [47] Transport from the retailer's local point to the final recipient's place [48] Delivery of items to their final recipient's point within a city Last mile distribution [49] Last part of the supply chain delivery process, including necessary activities from the last transit point to Last mile parcel distribution [50] Delivery of parcels from distribution centers or substations to individual addresses Last mile logistics [51] Movement of goods from a distribution center to the last recipient's doorstep [13] Last stretch of a B2C consignment delivery process [11] Last stretch of the logistics system from the last distribution point to the recipient's preferred final drop point [1] Last stage of a delivery from a distribution center to a customer's place [52] Last stretch of a B2C parcel delivery process of goods from a penetration point to the final consignee's point…”

Section: Terminology Reference Definitionmentioning

confidence: 99%

Characterization and Design for Last Mile Logistics: A Review of the State of the Art and Future Directions

Kweon

Park

2021

Applied Sciences

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One of the most challenging problems in last mile logistics (LML) has been the strategic delivery due to various market risks and opportunities. This paper provides a systematic review of LML-related studies to find current issues and future opportunities for the LML service industry. To that end, 169 works were selected as target studies for in-depth analysis of recent LML advances. First, text mining analysis was performed to effectively understand the underlying LML themes in the target studies. Then, the novel definition and typology of LML delivery services were suggested. Finally, this paper proposed the next generation of LML research through advanced delivery technique-based LML services, environmentally sustainable LML systems, improvement of LML operations in real industries, effective management of uncertainties in LML, and LML delivery services for decentralized manufacturing services. We believe that this systematic literature review can serve as a useful tool for LML decision makers and stakeholders.

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Last mile non-delivery: consumer investment in last mile infrastructure

Cited by 14 publications

References 67 publications

A comparison of the environmental sustainability of brick‐and‐mortar retailing and online retailing: Contrasting academic research and consumer perceptions

A comparison of the environmental sustainability of brick‐and‐mortar retailing and online retailing: Contrasting academic research and consumer perceptions

Towards a typology of logistics “work” beyond formal employment: a synthesised literature review

Characterization and Design for Last Mile Logistics: A Review of the State of the Art and Future Directions

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