2009
DOI: 10.1017/s0047404509090344
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Language ideology, identity and the commodification of language in the call centers of Pakistan

Abstract: A B S T R A C TThis article relates the language ideologies of Pakistan in general, and its call centers in particular, with the language policies and practices of the latter. The specifi c policy focused upon is the commodifi cation of English with a near-native (American or British) accent as linguistic capital. These accents are indexed to the desired foreign identities which the workers of call centers perform in telephonic interaction with clients as part of their sales strategy. This crossing over to nat… Show more

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Cited by 96 publications
(59 citation statements)
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“…This is particularly the case with English (Heller, 2003;Rahman, 2009) (Carnoy, 1994). Equally, increased pressure has been exerted on HE by national governments to provide larger proportions of the population with those skills demanded by the labour market (Naidoo & Jamieson, 2005, p. 38).…”
Section: Methodsmentioning
confidence: 99%
“…This is particularly the case with English (Heller, 2003;Rahman, 2009) (Carnoy, 1994). Equally, increased pressure has been exerted on HE by national governments to provide larger proportions of the population with those skills demanded by the labour market (Naidoo & Jamieson, 2005, p. 38).…”
Section: Methodsmentioning
confidence: 99%
“…Considering English's omnipresence in global business (Hilgendorf 2008), the value of English as "symbolic capital" (Bourdieu 1986:250) is currently higher than any other language (De Swaan 1998:65). More and more students, increasingly aware of its value for accessing greater resources and/or employment prospects (Heller 2010;Rahman 2009), are, therefore, seeking to develop their English skills in unison with a professional qualification. Furthermore, with exponential growth in the international student population associated with the introduction of English-medium education 20 and an accompanying increase in international student enrolment in German HE, 21 it is likely that HEIs will capitalise on this increase by expanding such programmes.…”
Section: English In the German He Systemmentioning
confidence: 99%
“…Educational institutions, where English is the medium of instruction, are very expensive (Rahman, 2009;p. 234).…”
Section: International Journal Of Linguisticsmentioning
confidence: 99%