Labour market state analysis in the sphere of the hospitality industry on the example of Voronezh

Abstract

The sphere of hotel service is unique, because the staff is apart of the hotel product. Often it is difficult to distinguish the material part of the product from its spiritual component. The stuff that supplies services is the most important component of these services. The same services can be supplied in different ways, because the personnel of the hotel serves customers differently. The stuff has to receive visitors in such way that he would become a regular customer. It constitutes the main advantage of accommodation. The staff relations must be arranged in such manner that the staff would perform labour in all levels of organization structure with the conscious that their professional activity and the service atmosphere which they create are forming the conscience of the customer.
 Highly qualified stuff recruitment is a very important question in any sphere of activity. The hotel sphere is not an exclusion. The owners of the hotels should recruit the stuff without overlooking highly qualified specialists. The staff of the hotel is the face of the establishment and it is very important to be sure that the employee performs his labour qualitatively and is polite enough towards the guests etc. The more competent recruitment implies that the hotel gets more favorable responses and consequently more guests. The well matched highly qualified stuff is the keystone to success.
 The article comprises the analysis of the labour market state in the sphere of hospitality industry. The supply and demand of vacancies in Voronezh was studied. Professions and vacancies with best job opportunities were determined as the result of the analysis.