2016
DOI: 10.12804/rev.univ.empresa.30.2016.02
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La gestión de la calidad en Perú: un estudio de la norma ISO 9001, sus beneficios y los principales cambios en la versión 2015

Abstract: La gestión de la calidad en Perú: un estudio de la norma ISO 9001 calidad. Este se define mediante la descripción de la familia de normas. Se identifican también su estructura y los principios sobre los que se basa. A partir de lo anterior, como un resultado adicional del trabajo, se detallan los beneficios cualitativos y cuantitativos que la norma brinda a las empresas que se adscriben a la misma. Por último, se establecen las principales modificaciones que incorporara la nueva ISO 9001 versión 2015. Palabras… Show more

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Cited by 21 publications
(11 citation statements)
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References 5 publications
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“…The first benefit considered is the improvement in internal efficiency (Escanciano et al, 2014b) or improved management of operations (Chen et al, 2015;P aunescu et al, 2018). This is because most of these schemes introduce the PDCA (plan, do, check, act) cycle of continuous improvement in their QFS management systems, whose objective is to achieve maximum performance of all activities and the elimination of all processes that do not generate value to the company (Lizarzaburu, 2016). In addition, this allows for better standardization of work Escanciano et al, 2014b).…”
Section: Benefitsmentioning
confidence: 99%
“…The first benefit considered is the improvement in internal efficiency (Escanciano et al, 2014b) or improved management of operations (Chen et al, 2015;P aunescu et al, 2018). This is because most of these schemes introduce the PDCA (plan, do, check, act) cycle of continuous improvement in their QFS management systems, whose objective is to achieve maximum performance of all activities and the elimination of all processes that do not generate value to the company (Lizarzaburu, 2016). In addition, this allows for better standardization of work Escanciano et al, 2014b).…”
Section: Benefitsmentioning
confidence: 99%
“…Hoy en día la gestión de calidad es una estrategia que ayuda a impulsar la competitividad empresarial, cuyo objetivo elemental es la satisfacción del cliente, para definir podemos decir que "La calidad tiene que ver con cuán adecuado es un producto o servicio para el uso que se pretende hacer de él; en otras palabras, para aquello que desea el cliente. Implica tratar de satisfacer las necesidades de los consumidores y, en la medida de lo posible, superar sus expectativas (Alcalde San Miguel, 2008)" (Lizarzaburu Bolaños, 2015), conservando el equilibrio ambiental.…”
Section: Economía Circular Un Modelo De Gestión De Calidadunclassified
“…The concept of quality in organizations has undergone various modifications over time (Lizarzaburu, 2016). Table 1 shows the evolution of quality.…”
Section: Continuous Improvement In Organizationsmentioning
confidence: 99%
“…Nowadays, universities are looking for new alternatives and strategies to improve the quality of higher education through the analysis and evaluation of the service provided (Salazar & Cabrera, 2016;Tartaglia & Walker, 2015). In fact, quality seeks to satisfy the needs and expectations of consumers (Fernández, González, Fernández, & Segura, 2010;Lizarzaburu, 2016;Salas, 2018) in various sectors such as education (Bryant, 2013;Maffini & Toth, 2017;Salas & Vázquez, 2017;Treagust, Won, Petersen, & Wynne, 2015), health (Alexander, Weiner, Shortell, & Baker, 2007), logistics (He, Xu, Xu,& Wu, 2016) and production (Chang, 2017).…”
Section: Introductionmentioning
confidence: 99%