La charte d'accueil d'un centre hospitalier : Utiliser la chaine relationnelle

Phanuel, Dominique

doi:10.7193/dm.022.17.23

Cited by 1 publication

(3 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This reinforces the patient’s confidence in the clinical team, the healthcare system and the care promulgated [ 25 ]. In this way, APs improve the relational chain of care within the healthcare system [ 14 ], thereby increasing the perceived quality of the care received [ 25 ]. In this sense, we support the idea that the form of exchange matters as much as its content.…”

Section: Discussionmentioning

confidence: 99%

“…We chose this approach because the role of AP is halfway between a helping and a caring relationship [ 13 ]. Acting on several levels within institutions [ 12 ], we noted, based on the literature, the AP’s interventions in the relational chain of the hospital environment [ 14 ]. The nature of the links with healthcare personnel and the environment is a determining factor in the perceived quality of the services obtained [ 14 , 15 ].…”

Section: Methodsmentioning

confidence: 99%

“…Acting on several levels within institutions [ 12 ], we noted, based on the literature, the AP’s interventions in the relational chain of the hospital environment [ 14 ]. The nature of the links with healthcare personnel and the environment is a determining factor in the perceived quality of the services obtained [ 14 , 15 ]. We therefore explore APs’ various levels of influence to identify the ethical foundations of their involvement and to demonstrate the relevance of integrating APs into clinical teams and the healthcare system.…”

Section: Methodsmentioning

confidence: 99%

See 2 more Smart Citations

Ethical Foundations of the Accompanying Patient’s Role for an Enhanced Patient Experience: A Scoping Review

Shankland

Ferrand

Ganache

et al. 2022

JPM

View full text Add to dashboard Cite

In recent years, recognizing patients’ experiential knowledge to improve the quality of care has resulted in the participation of patient advisors at various levels of healthcare systems. Some who are working at the clinical level are called accompanying patients (AP). A PRISMA-ScR exploratory scoping review of the literature was conducted on articles published from 2005 to 2021. Articles not in English or French and grey literature were excluded. The databases searched included Medline, PubMed, Scopus, and Google Scholar. The data were organized according to the similarities in the ethical foundations of the included papers. Out of 2095 identified papers, 8 met inclusion criteria. Terms used to describe APs included peer support, resource parent, and peer health mediator. The clinical settings included psychiatry/mental health and neonatology. APs, patients, healthcare professionals, managers and policy makers were included in the studies. Three personal ethical foundations describing the foundations of the AP role were found: resilience, listening skills and altruism. The ethical foundations of this role also addressed interpersonal and interprofessional relationships with other actors in the healthcare system. The literature on the ethical foundations of APs is sparse, with heterogeneous methodologies. Further studies mobilizing well-defined methodologies would further validate the current results and deepen our understanding of the ethical foundations of the AP role.

show abstract

Section: Discussionmentioning

confidence: 99%