L'évaluation de la satisfaction des patients des services d'urgences est-elle possible?

Thoreux, Patricia; Roynard, J. L.; Durand, M; Languillat, G

doi:10.1016/s1164-6756(00)90072-0

Cited by 3 publications

(1 citation statement)

References 4 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In this context, improving care has become a major issue for our institutions, and satisfaction questionnaires have multiplied upon discharge from an emergency department (Gentile et al, 1999;Reboul-Marty et al, 2000;Perruche et al, 2008;O'Regan and Ryan, 2009;Fleury et al, 2019).Complaints are mainly about waiting time, communication by staff and the physical environment. Thus, evaluation, which has become society's leitmotif, has also gradually become part of our public institutions (Del Rey, 2013).…”

Section: Introductionmentioning

confidence: 99%

“We Become a Madman to Be Calmed”—Patients’ Voices: Crossing the Threshold of Psychiatric Emergency Departments

Meriaux

Denis

2021

Front. Psychol.

View full text Add to dashboard Cite

Crossing the threshold of a psychiatric emergency room is a real ordeal. It is a passage that upsets, worries and sometimes paralyzes. However, it can also become an opportunity if psychological suffering is welcomed, accepted and understood. The welcome is the starting point for care. Our objective is to understand the meaning given to the phenomenon of “being welcomed” by patients experiencing psychiatric emergencies. The research is based on Grounded Theory Methodology (Glaser and Strauss, 1967) to explore and understand the complexity of the phenomenon. The results reveal that being welcomed can be considered as a rite of passage taking place in four successive phases, which are themselves organized into four interactive dimensions. The welcome as a rite of passage constitutes a powerful psychic support which arranges the transitional space in which the individual finds themself, and accompanies the identity transformations, the anguish, and the various sufferings which are not lacking in these moments of crisis.

show abstract