Kualitas Pelayanan Jasa Pada Usaha Laundry Ririn Di Jalan G. Obos XII Kota Palangka Raya

Susanti, Risa; Uda, Tonich; Alexandro, Rinto

doi:10.37304/jp-ips.v11i02.508

Cited by 4 publications

(7 citation statements)

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“…Semakin lengkap fasilitas yang disediakan dan didukung oleh desain yang menarik, maka semakin banyak pula konsumen yang tertarik sehingga memutuskan untuk menggunakan jasa pada usaha tersebut. Menurut Drajat (dalam Susanti, et al, 2019) fasilitas adalah segala sesuatu yang merupakan sarana pokok dan penunjang kemudahan dan kenyamanan yang secara sengaja yang disediakan oleh pihak usaha jasa untuk digunakan, dimanfaatkan ataupun dinikmati oleh konsumen di tempat penjualan jasa.…”

Section: Pendahuluanunclassified

Kualitas Pelayanan Guna Meningkatkan Kepuasan Pelanggan Pada Jasa Weshwash Laundry

Mudita,

Utama,

Verawati

2023

JSA

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In today's modern era, competition in the world of work is very tight so that business competition occurs everywhere. Each person has to work hard to make ends meet so it is difficult to find time to do household chores, such as cleaning the house, cooking, and especially washing and ironing clothes. Therefore, businesses that focus on housework services began to emerge, for example the laundry service business. Laundry service business which is increasing has quite interesting business prospects. One who is interested in running this laundry service business is Weshwash Laundry. To attract consumers who use laundry services, business must provide quality services that can create satisfaction after using these services. What services that Weshwash laundry provides to their customers, how is the quality of Weshwash Laundry services that can increase customer satisfaction, and how is the customer satisfaction measurement system for the quality of Weshwash Laundry services? By using five dimensions of service quality, namely Tangible, Reliability, Responsiveness, Assurance, and Empathy, as well as using criticism and suggestions, it can be concluded that Weshwash Laundry is very good in services quality, in an effort to increase customer satisfaction. Pada era modern saat ini, persaingan di dunia kerja sangatlah ketat sehingga persaingan bisnis terjadi dimana-mana. Setiap orang harus bekerja keras untuk mencukupi kebutuhannya sehingga sulit mendapatkan waktu untuk melakukan pekerjaan-pekerjaan rumah tangga, seperti bersih-bersih rumah, memasak, dan khususnya mencuci dan menyetrika pakaian. Oleh karena itu, bisnis-bisnis yang berfokus pada jasa pekerjaan rumah tangga mulai bermunculan, salah satu contohnya bisnis jasa laundry. Bisnis jasa laundry yang semakin menjamur memiliki prospek bisnis yang cukup menarik. Salah satu yang tertarik menjalankan bisnis jasa laundry ini adalah Weshwash Laundry. Untuk menarik konsumen pengguna jasa laundry, perlu memberikan kualitas pelayanan yang dapat menciptakan kepuasan setelah menggunakan jasa tersebut. Apa saja pelayanan yang diberikan Weshwash Laundry kepada pelanggan, bagaimana kualitas pelayanan Weshwash Laundry yang dapat meningkatkan kepuasan pelanggan, dan bagaimana sistem pengukuran kepuasan pelanggan terhadap kualitas layanan Weshwash Laundry? Dengan menggunakan lima dimensi kualitas pelayanan yaitu Tangible, Reliability, Responsiveness, Assurance, dan Empathy, serta menggunakan kritik saran, dapat disimpulkan bahwa Weshwash Laundry sangat baik dalam kualitas layanan dalam upaya meningkatkan kepuasan pelanggan.

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Section: Pendahuluanunclassified

Kualitas Pelayanan Guna Meningkatkan Kepuasan Pelanggan Pada Jasa Weshwash Laundry

Mudita,

Utama,

Verawati

2023

JSA

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“…Reliability is the ability or capability to perform certain service quality as accurately and as reliably as possible to customers. In addition to this description, reliability is the condition in which the company has given promises to provide certain services, offered prices, and customer problem solving with higher accuracies and without mistake (Alaan, 2018;Lubis and Andayani, 2017;Susanti et al 2019).…”

Section: Introductionmentioning

confidence: 99%

“…Responsiveness is the capability or ability to deliver quick responses and positive responsive services to help customers. Responsiveness shows how the attitude of the service provider is attentive, fast, and precise in responding to consumer's requests for problems solving and complaints (Alaan, 2018;Lubis and Andayani, 2017;Susanti et al 2019).…”

Section: Introductionmentioning

confidence: 99%

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Service Quality Influence on Repurchase Intention, Through Customer Satisfaction Mediation: Indonesia Music Studio Perspective

Pranoto,

Soetedja,

Paramitha

et al. 2023

jabm

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The research purpose is to find significant effect of service quality (tangible, reliable, responsiveness, assurance, and empathy) on repurchase intention, through intervening variable of customer satisfaction at Bumi Musik Gemilang (BMG) recording studio, Malang-Indonesia. This quantitative research applies JASP software, an opensource statistics program, to process the questionnaires research data. The research participants consist of 169 respondents who are customers of BMG Music Recording Studio. The results show that the five dimensions of service quality have a significant effect on customer satisfaction. Meanwhile, the dimensions of service quality that have a significant effect on repurchase intention through the mediation of customer satisfaction are reliability and empathy. However, the variable customer satisfaction does not show a mediating effect on the relationship between the dimensions of tangible, responsiveness and assurance on repurchase intention. Customer satisfaction has a significant effect as an intervening variable between service quality and repurchase intention.

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“…This shows that the demand for laundry is increasing. In addition, according to Susanti et al (2019) [8] , businesses in the service sector are currently growing very rapidly, mainly laundry and maintenance businesses. Currently, the laundry status checking and recording system is still done manually.…”

Section: Introductionmentioning

confidence: 99%

Prototype of laundry status tracking information system using codeigniter framework

Arrafi,

Listyorini,

Supriyati

2022

Int. J. Comput. Programming Database Manage.

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Laundry is a business in the service sector that offers clothes washing services. The tracking system at laundry outlets currently still uses a manual tracking system. The laundry status tracking information system is a system that can make it easier for laundry service users and computerized laundry service business owners. This system can facilitate the process of laundry activities in providing information on the status of laundry to customers. This laundry status tracking information system is built with a codeigniter framework as a framework and uses the SDLC (Software Development Life Cycle) method. Codeigniter is a framework for developing a web-based application with the PHP programming language which aims to speed up the process of making web-based applications by utilizing the provided libraries. The results of the laundry status tracking application prototype have a feature to send messages directly to WhatsApp when the laundry status changes. Order data will be inputted first into the application. The expected result of this application is that the laundry service business transaction process can run more practically and quickly so that it can make it easier for customers to track the laundry process and make it easier to manage data and laundry services.

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Kualitas Pelayanan Jasa Pada Usaha Laundry Ririn Di Jalan G. Obos XII Kota Palangka Raya

Cited by 4 publications

References 0 publications

Kualitas Pelayanan Guna Meningkatkan Kepuasan Pelanggan Pada Jasa Weshwash Laundry

Kualitas Pelayanan Guna Meningkatkan Kepuasan Pelanggan Pada Jasa Weshwash Laundry

Service Quality Influence on Repurchase Intention, Through Customer Satisfaction Mediation: Indonesia Music Studio Perspective

Prototype of laundry status tracking information system using codeigniter framework

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