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2009
DOI: 10.1057/kmrp.2009.15
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Knowledge sharing using codification and collaboration technologies to improve health care: lessons from the public sector

Abstract: Knowledge management (KM) enables the public sector to support knowledge transfer across organizations and communities. This case study tells the story of how one U.S. Government agency has been able to support change within the health-care industry to adopt and use information and communication technologies. The study focuses on the role and use of codification and collaboration technologies in KM practice. The study also describes the agency's emphasis on evaluation of these techniques in support of continuo… Show more

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Cited by 31 publications
(16 citation statements)
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References 36 publications
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“…Articles under cluster II dominantly discuss knowledge management (Baskerville & Dulipovici, 2006;Begoña Lloria, 2008;Mingers, 2008), tactic knowledge (Gourlay, 2006), codification (Dixon et al, 2009) and innovation (Asimakou, 2009;Kang, 2016). It comprises of 130 articles crediting 1510 citations to the journal.…”
Section: Cluster IImentioning
confidence: 99%
“…Articles under cluster II dominantly discuss knowledge management (Baskerville & Dulipovici, 2006;Begoña Lloria, 2008;Mingers, 2008), tactic knowledge (Gourlay, 2006), codification (Dixon et al, 2009) and innovation (Asimakou, 2009;Kang, 2016). It comprises of 130 articles crediting 1510 citations to the journal.…”
Section: Cluster IImentioning
confidence: 99%
“…In fact, face-to-face group cohesion has been reported to make wikis work well [15,20]. Multiple techniques are needed for successful collaboration groups, and we can learn from the work of others [31]. Absence of a clear-cut social structure and incentive to collaborate have been suggested as possible reasons for a lack of engagement in collaborative technologies [30,31].…”
Section: Discussionmentioning
confidence: 99%
“…Moreover, training and appropriate reward system, such as recognition and praise, should be in place ( 1 ). For example, to impact healthcare delivery in the USA, the national resource center has chosen to use a combination of codification and collaboration of ICT and also a variety of formal and informal techniques as part of its strategy of knowledge sharing, among others the us of Web 2.0 technologies ( 38 ). Besides, the traditional approach was used to managing the knowledge.…”
Section: Review Findingsmentioning
confidence: 99%