Knowledge Sharing and Power in the Event Workforce

Abstract

The aim is twofold: First, we draw on organizational behavior, strategic management, and events literature, to conceptualize the event workforce as highly functional and contract-based heterogeneous, the event organization as temporary and project-based structure with high fluctuation of paid employees and volunteers. Second, we contextualize these unique characteristics to understand knowledge sharing behavior of the event workforce. We analyze interview data from volunteers and paid employees at tourism events to make two theoretical contributions: 1). We advance theory in events literature, showing that event organizations are unique in terms of their processes and team composition. 2). We contribute with novel insights of how knowledge is used in heterogeneous event teams, explaining how knowledge serves as a source of power for both volunteers and paid event managers alike.

Job satisfaction as a mediator in improving employee performance through talent and knowledge management

“…Knowledge management is the process by which an organization manages its existing knowledge and creates new knowledge that can be used and distributed across all elements of the business in order to achieve the company's vision and goal while gaining a competitive advantage over competitors (Dávideková et al, 2020;Iheukwumere-Esotu & Yunusa-Kaltungo, 2022;Čizmić & Ahmić, 2021;Muskat & Mair, 2020). The dimensions of knowledge management used in this study are knowledge discovery, knowledge capture, knowledge sharing, and knowledge application.…”