Knowledge management, workplace climate, creativity and performance

Alzghoul, Amro; Elrehail, Hamzah; Emeagwali, Okechukwu Lawrence; AlShboul, Mohammad K.

doi:10.1108/jwl-12-2017-0111

Cited by 88 publications

(96 citation statements)

References 109 publications

(125 reference statements)

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“…This leads to a loss of competitive advantage, and necessarily influences the level of performance. This finding is supported by many researchers [13] , [14] , [15] , [16] , [17] , [18] . The main objective of this data is to test the invariance of the measurement model for both large and medium-sized companies.…”

Section: Experimental Design Materials and Methodssupporting

confidence: 74%

Assessing the nexus between knowledge management and firm performance: A data article

Adaileh¹,

Alrawashdeh

Elrehail

et al. 2020

Data in Brief

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This data article highlights the contingent role of company size in the relationship between knowledge management practices and firm performance. It also investigates the possible direct impact of these practices on performance. Data was collected from managers in large and medium-sized industrial companies in Jordan, using a self-administered questionnaire. 170 responses were obtained, 91 from medium-sized companies and 79 from large companies. Confirmatory factor analysis was used to ensure the validity and reliability of the measurement model. Multiple group structural equation modeling was used to check for significant differences in the path coefficients of the research model. The fitness indicators of the multi-group model showed that there was no significant difference in the interpretation of the measurement model; also, the path model was equivalent for both large and medium-sized companies. Testing the hypotheses showed that the application of knowledge has the greatest explanatory power for performance, whether in medium or large companies; however, for knowledge capturing the explanatory power on performance was only for medium-sized companies, and there was no effect on large companies. Moreover, the acquisition and sharing of knowledge had no statistically significant effect on performance in either group.

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Section: Experimental Design Materials and Methodssupporting

confidence: 74%

Assessing the nexus between knowledge management and firm performance: A data article

Adaileh¹,

Alrawashdeh

Elrehail

et al. 2020

Data in Brief

Self Cite

View full text Add to dashboard Cite

show abstract

“…The global communications environment has seen a lot of changes since last decade, due to several factors that could be attributed to globalization and the technology revolution (Abubakar et al, 2019;Castells, 1999;Jahmani et al, 2018;Kaplan, 2009). Further, there is a high competition among companies in the telecommunications sector (Alzghoul et al, 2018). In the middle of these circumstances and changes, in addition to the similarity of the services provided by the telecommunications companies (Alamro & Rowley, 2011), there is an increase on customer knowledge about the services provided by international companies (Abuhjeeleh et al, 2018;Chua & Banerjee, 2013;Mithas et al, 2005).…”

Section: Literature Reviewmentioning

confidence: 99%

The impact of quality of services and satisfaction on customer loyalty: The moderate role of switching costs

Harazneh¹,

Adaileh²,

Thbeitat³

et al. 2020

10.5267/j.msl

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This study investigates the impacts of service quality of Jordanian telecommunication and customer satisfaction on customer loyalty. The study also studies though the role of switching cost as a moderate variable. Lack of studies in the field of quality in Jordanian telecommunication is the main reason for this investigation. The study investigates the impacts based on the employees' point of views in Aqaba special economic zone authority (ASEZA). Therefore, the study uses statistical data gathered through a questionnaire distributed to the employees of ASEZA. Thus, statistical methods are used to analyze the data collected and the hypotheses are tested. The study results show that there was a direct positive impact of service quality of Jordanian telecommunication and customer satisfaction on customer loyalty. In addition, the moderator model (Switching cost) has significant positive impacts on enhancing the relationship between service quality and customer satisfaction towards customer loyalty.

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“…In order to sum up a goodness-of-fit model exists for the overall model measurement (Hair Jr et al, 2010). This accepted benchmark used by recent research (Alzghoul et al, 2018;Elrehail, 2018;Ibrahim & Aljarah, 2018).…”

Section: Bi5mentioning

confidence: 99%

The effect of electronic word of mouth communication on purchase intention and brand image: An applicant smartphone brands in North Cyprus

Alrwashdeh¹,

Emeagwali²,

Aljuhmani³

2019

10.5267/j.msl

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This study aims to examine the effects of electronic word of mouth communication (eWOM) among consumers on purchase intention and brand image, specifically, Generation Y and Z groups in relation to smartphone brands. The study utilizes an empirical research model using data collected from 402 valid respondents among consumers who use smartphone brands in North Cyprus. The study uses structural equation modeling (SEM) to explore and conduct the analysis. The results confirm the significant effects of eWOM on purchase intention through brand image and the moderating role of product type among eWOM, purchase intentions and brand image. The study also recommends that firms and marketers must concentrate on online communication channels to affect consumers' intention toward purchasing brands and brand image. Moreover, the current study model suggests that future study can be extended in different context, countries (i.e. developed, emerging, developing), industries (i.e. banks, e-commerce, tourism) and different social media platforms sites (i.e. Facebook, Twitter).

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Knowledge management, workplace climate, creativity and performance

Cited by 88 publications

References 109 publications

Assessing the nexus between knowledge management and firm performance: A data article

Assessing the nexus between knowledge management and firm performance: A data article

The impact of quality of services and satisfaction on customer loyalty: The moderate role of switching costs

The effect of electronic word of mouth communication on purchase intention and brand image: An applicant smartphone brands in North Cyprus

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