Knowledge Management Toolkit for SMEs

Abstract

The discipline of knowledge management is no longer emerging in large organizations, but also small and medium-sized enterprises (SMEs) are focusing on finding the right process that will allow them to make advantages of their intellectual capital. Using survey data from 219 small and medium-sized enterprises in Austria and Switzerland, this article illustrates the four key knowledge processes (1) knowledge identification, (2) knowledge acquisition, (3) knowledge distribution, and (4) knowledge preservation for SMEs and also reports the findings of the empirical study designed to allocate cost-efficient software products to each of the four knowledge processes. As a result a knowledge toolkit for SMEs that integrates knowledge processes, methods and software tool for decision support making is given. Finally, the social view of knowledge management to SMEs is discussed, showing that the use of information technology is currently far more important than the integration of a social-cognitive perspective.

The Effects of Knowledge Sharing on Individual Creativity in Higher Education Institutions: Socio-Technical View

“…Thus, the concepts that are presented in this study are closely related to effective KMS development as an organizational practice, as well as system infrastructure. This is consistent with the fact that Fink and Ploder (2009) and Centobelli et al (2017) defined KMSs as a combination of knowledge management practices (KM-Practices), that is, a set of methods and techniques to support the organizational processes of KM development on the one hand, and knowledge management tools (KM-Tools), namely specific IT-based systems that support KM-Practices on the other hand.…”

Strategic Management Practices and Performance of the Sme S in Bangladesh.

“…How strategic management is implemented in an SME organization define that firm's strategic management practices. The strategic management process is continuous and dynamic and a change in one component can necessitate a change in the entire strategy (Fink & Ploder, 2009).…”

Visualizing the Academic Discipline of Knowledge Management

“…Knowledge management systems (KMs) can be defined as an information system used to collect, process, and sharing the knowledge, promoting the learning, re-use, and innovation of knowledge, and strengthening the core competence of the organization. Specifically, according to the literature, KMSs are divided into two groups: IT-based tools defined in the literature as KM-Tools, and the organizational practices defined as KM-practices [10,[52][53][54]. Then the top 835 keywords with a frequency greater than or equal to five were chosen for our co-occurrence network analysis.…”