Knowledge Management - Through the Technology Glass

Abstract

PrefaceThis book has been written to address a paradoxical situation surrounding the role of technology in knowledge management. At one extreme on the spectrum of views found in the literature are authors who see technology as a key to knowledge management. At the other end are authors who see technology as a peripheral issue compared to social and organisational ones.This book adopts a dialectical perspective that sees knowledge management as a socio-technological phenomenon. Accordingly, it takes, as its starting point, a view that technology does have some role to play in knowledge management, but does not imply that it is the single most or least important aspect of it. Rather, the goal is to provide much needed empirical evidence regarding the "true" potential and limitations of technology for managing knowledge in organisations.Many authors suggest that technology is attractive to organisations because the rapid pace of technological advance always promises something new and "leading edge" to be exploited. This book identifies and presents a number of novel and traditional technologies and situations in which these technologies can help to improve processes of creation, sharing, retention and discovery of knowledge, and thus performance.The book is organised as a structured compilation of articles founded on the most recent research and experience in the field of knowledge management. It brings together diverse information and communication technologies and systems currently seen in knowledge management

The Role of ICT within Small and Medium Enterprises in Gauteng

“…ICT is the foundation on which the knowledge economy is based. Galloway and Mochrie (2005) substantiate the findings of Lucchetti and Sterlacchini that proper leverage of ICTs is a driver of economic growth, as does Handzic (2004): "Currently, at the forefront of organisational performance are the organisations which recognised that information, knowledge and their intelligent application are the essential factors of success in the new economy, and take advantage of information technology to achieve [a] high level of efficiency and effectiveness". Mutula and Van Brakel (2006) agree that information is an important asset that gives small and medium enterprises (SMEs) a competitive advantage in the new economy.…”

An integrated view of knowledge management for performance

“…IT contributes to the improvement of organizational learning and performance by facilitating KM processes (Handzic, 2004). ''Best practices'' embedded in IT can support learning in order to perform work processes effectively.…”

Sport Knowledge Management and Its Role in Promoting the Electronic Marketing Decision Making Process

“…The researcher explains that most of the research sample agree upon the presence of correlation between knowledge management and the sport electronic decision making, since knowledge management is the set of values, cultures, processes, procedures, and concepts that based upon the discussions marketing field or in other fields, and since the knowledge management is on of the processes acquiring, storing, disseminating, distributing and generation, so the sport knowledge management, is based upon acquiring the marketing knowledge, and how through it is possible to share it with other through innovative and creative processes, by this the explicit and implicit knowledge greatly contribute to making the electronic marketing decision which is reality a goal, procedures and methods linked to the sport business market,. This is agreed with (Hansell, 2001;Haubl & Trifts, 2000;Coakes, 2003;Coakes et al, 2002;Handzic, 2004), who have assented that the electronic marketing decision needs skills, and high techniques should be available to the knowledge workers.…”