Knowledge Management Systems Procedural Development

Abstract

The success of the organisations is increasingly dependant on the knowledge they have, to the detriment of other traditionally decisive factors as the work or the capital (Tissen, 2000). This situation has led the organisations to pay special attention to this new intangible item, so numerous efforts are being done in order to conserve and institutionalise it. The Knowledge Management (KM) is a recent discipline replying this increasing interest; however, and despite its importance, this discipline is currently in an immature stage, as none of the multiple existing proposals for the development of Knowledge Management Systems (KMS) achieve enough detail for perform such complex task. In order to palliate the previous situation, this work presents a methodological framework for the explicit management of the knowledge. The study has a formal basis for achieving an increased level of detail, as all the conceptually elements needed for understanding and representing the knowledge of any domain are identified. The requested descriptive character is achieved when basing the process on these elements and, in this way, the development of the systems could be guided more effectively.