Knowledge Management Systems (KMS) Continuance in Organizations: A Social Relational Perspective

He, Joy Wei; Wei, Kwok‐Kee

doi:10.1007/11811220_4

Cited by 7 publications

(2 citation statements)

References 24 publications

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“…Above and beyond these studies, Chiu and Wang (2008) [10], Kim et al (2006) [25], and He and Wei (2006) [22] adapted United Theory of Acceptance and Use of Technology (UTAUT), Thinking-Feeling Model, and Social Capital Theory for studying users' IT continuance intentions, respectively. Table 1 summarizes the previous research models on IS continuance.…”

Section: Research Background 21 Is Continuancementioning

confidence: 99%

Can affective factors contribute to explain continuance intention of web-based services?

Lee

Kwon

2009

Proceedings of the 11th International Conference on Electronic Commerce

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More than a decade has been passed since the birth of web-based services as novel network-based services. To explain why and how consumers are motivated to accept the web-based services, lots of technology acceptance theories such as technology acceptance model (TAM) and expectation-confirmation model (ECM) have been successfully proposed. However, the models do not fully explain why and how the consumers continue to use a specific web-based service. Meanwhile, affective factors such as intimacy have been regarded as essential factors for strengthening human relationships in consumer behavior. If a sort of relationships between consumers and web-based services has been built up due to repetitive usage, then we could assume that affective, as well as cognitive, factors may contribute to explain the consumers' continuous use. In light of this assumption, legacy ECM and human relationship-related theoretical models which include affective factors may be integrated for better explanation. Hence, the purpose of this paper is to propose an extended ECM which contains affective factors, as well as cognitive factors, related to maintaining relationship between consumers and service providers to explain why the consumers continue to use a specific information system. In this study, we mainly focus on two new constructs, familiarity and intimacy, and seek to examine how cognitive and affective factors are inter-related toward continuance intention. Moderating effects of emotion to alternatives, familiarity with alternative and intimacy with alternative, to IS continuance intention are also considered.

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Section: Research Background 21 Is Continuancementioning

confidence: 99%

Can affective factors contribute to explain continuance intention of web-based services?

Lee

Kwon

2009

Proceedings of the 11th International Conference on Electronic Commerce

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“…Also, Puijenbroek et al (2013) explained that integrating social media into the workplace may be more effective and cost-efficient than current training used; however, workplaces should design curriculums that use the best digital technology for their users within the scope of a particular context and budget. Lastly, when an organization implements a new e-learning system, it is essential for them to consider how it will improve organizational effectiveness (He & Wei, 2006) and improve decision making and competitive advantage within the organization (Nevo & Chan, 2007).…”

Section: Organizational Factors and Vhrdmentioning

confidence: 99%

Virtual human resource development in the United States Navy : a qualitative study of how Navy Service Members advance their professional knowledge through informal learning using Navy-related social media tools

Greenlund¹

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The purpose of this study was to explore how Navy active duty service members advance professional knowledge through informal learning using Navy-related social media tools. Two research questions were utilized: a. How do Navy service members advance their professional knowledge through informal learning by interacting with peers within Navy-related social media tools?, b. How do Navy service members advance their professional knowledge through informal learning interacting with digital objects within Navy-related social media tools? Data included ten semi-structured, in-depth interviews and field notes. Data analysis was conducted through general inductive analysis and constant comparison. Findings showed that service members advanced professional knowledge by interacting with their peers through reducing organizational hierarchy barriers, learning vicariously through others, recognizing who has credible information, and translating Navy-speak. Interacting with digital objects encouraged service members to advance professional knowledge through following learning pathways enabled by links, adding incremental additive knowledge through visuals, adopting transmitted culture, and not reinventing the wheel for posts and templates. From the findings, three prominent conclusions were drawn: Social media facilitates many types of informal learning characteristic of VHRD that are critical for service member professional development; A hybrid of Navy culture and the specific social media group's values supports cultural relevancy and flexibility to assist informal learning and developing into VHRD; A media-rich environment enables informal learning through Navy-related social media leading to professional development of self and others outside of the platform through learning transfer.

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International students’ course satisfaction and continuance behavioral intention in higher education setting: an empirical assessment in Malaysia

Shahijan

Rezaei

Amin

2015

Asia Pacific Educ. Rev.

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Knowledge Management Systems (KMS) Continuance in Organizations: A Social Relational Perspective

Cited by 7 publications

References 24 publications

Can affective factors contribute to explain continuance intention of web-based services?

Can affective factors contribute to explain continuance intention of web-based services?

Virtual human resource development in the United States Navy : a qualitative study of how Navy Service Members advance their professional knowledge through informal learning using Navy-related social media tools

International students’ course satisfaction and continuance behavioral intention in higher education setting: an empirical assessment in Malaysia

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