Knowledge management system readiness analysis (Case study at human resource consulting company)

Abstract

Knowledge is one key to achieve competitive advantage to an organization. As a company with high employee turnover rate, a human resource consulting company in Jakarta suffers loss of knowledge possessed by resigned employee. Various efforts have been made to equip new employees to have knowledge as employees being replaced. Nevertheless the knowledge of the new employee cannot match the knowledge of the resigned employee for a long time. Knowledge possessed by employee is considered to be valuable asset. They need to be captured and managed. In response to this problem, this research maps the employee's understanding of the importance of knowledge sharing. This research also give recommendation in what way the knowledge management system could be implemented, based on the company's culture.

An Exploration of Knowledge Management Activities in Multidisciplinary Service Design Organizations

“…Some cases applied different software (internal or online) to their repository to make it more userfriendly and accessible to their consultants (Bell et al, 2016;Cheuk and Dervin, 2011;Wethyavivorn and Teerajetgul, 2020). Moreover, in several cases after the year 2005, social media and crowdsourcing were used to help develop a more user-friendly and accessible knowledge management system (Gde Agung, 2014;O'Leary, 2015;Powell and Ambrosini, 2017;Vu and Le, 2021).…”

“…Cultural issues are the main pain points in any knowledge management system (Lam, 2005;Nakash and Bouhnik, 2020). Several cases noted different cultural problems after implementing the KM system (Bongku and Kurniawan, 2019;Gde Agung, 2014;Ghosh et al, 2012;Lam, 2005;O'Leary, 2019;Powell and Ambrosini, 2017;Vu and Le, 2021). Trust, consultant competition, career advancement, and job security are the main factors in knowledge management (sharing) culture.…”