Knowledge Management: System Architectures, Main Functions, and Implementing Techniques

Ma, Jun; Hemmje, Matthias

doi:10.1007/3-540-45785-2_12

Cited by 4 publications

(1 citation statement)

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“…Ma and Hemmje (2002) posit that the theoretical models of knowledge management cannot be used to develop a KMS directly because the developers need to know the KMS architecture and its basic functions. They therefore propose a general architecture for the design of KMS.…”

Section: Kms Design Methods and Guidelines: State Of The Artmentioning

confidence: 99%

A framework for the design of knowledge management systems in eco-design

Goepp

Caillaud

Rose

2013

International Journal of Production Research

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Eco-design is becoming a crucial challenge for many companies. The effective integration of environmental concerns into design is linked to the development of Knowledge Management Systems (KMS). In this context, this paper proposes a framework to support the design of KMS for eco-design. This framework consists of two complementary parts linked to the main knowledge management strategies that KMS generally support. The first part of the framework concerns codification strategy and relies on an eco-design process reference model and the related adaptation of the GAMETH ® method used to locate and evaluate crucial knowledge systematically. The second part of the framework concerns the personalisation strategy. In this paper we propose to exploit the community of practice (CoP) theory by: (1) proposing guidelines defining the structural features of CoPs and (2) adapting a tool landscape providing insight on CoP instrumentation. Both guidelines support the setting up of a specific CoP. The exploitation of the framework is illustrated on a real case study. IntroductionSustainable development is currently becoming not only a crucial social issue but also a major challenge for companies. In this context, eco-design, which aims at providing customer and business value whilst significantly decreasing environmental impacts (Jones, Stanton, and Harrison 2001), can provide a competitive advantage regarding the customers' expectations.In practice, eco-design must however not result in a longer product development process (negatively affecting the time to market) (Tukker, Haag, and Eder 2000). Moreover, the survey on which we draw also suggests that higher costs cannot be tolerated since the consumer seems unwilling to pay a significant premium for environmentally friendly products.In this sense, eco-design represents a huge challenge for many companies, which try to organise themselves in order to meet the constraints described above. One way of successfully doing so may be to design and implement specific knowledge management systems (KMS) as described in (Hesselbach, Herrmann, and Mansour 2003) and (Gunasekaran and Ngai 2007). Such systems support the creation, transfer and use of knowledge in a given organisation (Alavi and Leidner 2001). However, setting them up from scratch seems difficult, and existing methodologies and guidelines are not specifically dedicated to the eco-design field.In this context, the objective of this paper is to define generic knowledge codification and personalisation strategies for eco-design, in order to provide a complete framework for the design of KMS in this field. The paper is structured as follows. Section 2 details the eco-design concept, its success factors underlying the importance of KMS, and a review of the state of the art of the methods and guidelines dedicated to the design of such systems. Section 3 details the generic knowledge codification strategy we propose. It is based on an adaptation of the general analysis methodology called GAMETH ® (Grundstein 2009) and on a reference e...

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Section: Kms Design Methods and Guidelines: State Of The Artmentioning

confidence: 99%