Knowledge Management System Adoption to Improve Decision-Making Process in Higher Learning Institutions in the Developing Countries: A Conceptual Framework

Abstract

Currently, higher learning institutions (HLIs) are facing their most challenging problem in inefficient information management. The knowledge management system (KMS) application calls for providing several benefits to lecturers and students, producing daily information, documenting records for evidence of a transaction, and eventually improving the decision-making process. Knowledge management can be coupled with fuzzy logic to deal with imprecision and uncertainty of data in a KMS. The ICT dynamic development has shifted the HLI operations from manual to electronic-based handling of related information. KMS is one of the systems that are of significant consideration in this regard. Nevertheless, such a system has not been extensively adopted as expected due to users’ rejection of its use. In the present paper, the factors affecting the decision to adopt/reject KMS are highlighted. The study is qualitative and entails a critical review of the related literature concerning the topic, backed by interviews. KMS experts working with highly reputable HLI were interviewed. A total of 11 factors were focused on in light of their effect on the decision to adopt/reject KMS, as argued by the technological adoption theories and literature review. All the factors were validated and placed in ranks by the experts. From the results, a novel conceptual framework of KMS adoption was developed for Libyan HLIs to bring about technology adoption and improved decision-making.

Implementation of a Knowledge Management System in Mental Health and Addictions: Mixed Methods Case Study

“…Our KMS development and implementation process was designed to address several key success factors identified in knowledge management literature [14][15][16][17]. The ease of use and quality of technology have consistently been identified as facilitators of the uptake of information technology solutions [14,17].…”

“…This project also did not comprehensively hypothesize or collect data on the predictors of KMS use or satisfaction. There are current theoretical models and empirical studies on predictors of knowledge management success [14][15][16][17][27][28][29] and uptake of technology [11,30,31]. Future research could more thoroughly apply this work to identify evidence-based predictors of KMS uptake, so that they can be targeted in future interventions.…”

Managing Knowledge About Future of Work: A Model for Higher Education Institutions

“…A Knowledge Management System (KMS) is a category of Information System used in organizations to manage knowledge with the help of IT-based systems and provide support to processes involving the creation, storage, retrieval, transfer, conversion, protection, and application of knowledge (Oumran et al, 2021).…”

“…KMSs can help HEIs in decision-making processes, and oversee and evaluate educational activities (Oumran et al, 2021). Organizational, technological, or environmental factors contribute to hinder their adoption despite the perceived advantages for KMSs.…”

“…Organizational, technological, or environmental factors contribute to hinder their adoption despite the perceived advantages for KMSs. The perception of the usefulness of KMS, the existence of IT infrastructure, financial support, and proper training in using the system are some of the most important factors to facilitate its adoption among potential users (Oumran et al, 2021). Moscoso-Zea et al (2019) apply KMSs in HEIs, presenting what they described as "a hybrid information infrastructure for business intelligence and analytics".…”