Knowledge Management Strategies and Organisational Performance of Deposit Money Banks in Nigeria

Abstract

Performance is a picture of some achievements of every organization, that its operations is either about financial aspects, marketing aspects, raising some aspects of fund and disbursement of funds, technological aspects, as well as aspects of human resources. However, the issues of bank not engaging in knowledge management adversely affected performance. There seems to be paucity of studies on the influence of knowledge management strategies on organizational performance of deposit money banks in Nigeria. This study examined the knowledge strategies and organizational performance of selected deposit money banks in Nigeria.
 Survey research design was adopted for the study. The population of the study covered 2,405 management staff of the selected deposit money banks in Lagos State, Nigeria. The sample size of 432 was determined through the Raosoft sample size calculator. Multi stage sampling method was utilized for selecting the respondents. Data were collected through adapted validated questionnaire. The reliability test for the instrument yielded Cronbach’s alpha coefficients for the constructs ranging from 0.77 to 0.89. The instrument achieved a response rate of 100%. Data collected were analyzed using descriptive and inferential statistics.
 The result revealed that knowledge management strategies sub-variables had significant effect on organizational performance; knowledge collection (β= 2.746, r = 0.532, T= 12.768, p<0.05), Knowledge provision (β= 0.368, r = 0.092, T= 1.956, p>0.05), knowledge communication (β= 1.211, r= 0.270, T= 6.171, p<0.05), knowledge exchange (β= 0.709, r = 0.254, T= 7.092, p<0.05) and knowledge transfer (β= -0.944, r = -0.163, T= -3.214, p<0.05).
 The core objective of this study was to examine the influence of information management practices, knowledge management strategies and organizational performance of selected deposit money banks in Nigeria. Specifically, examined the influence of knowledge management strategies indices (knowledge provision, collection, transfer, communication and exchange) on each of the organizational performance (effective service delivery, profitability, employee satisfaction and teamwork) in Nigeria.
 The result of the analysis revealed that knowledge management strategies components have a statistically significant effect on organizational performance and it indices (effective service delivery, profitability, employee satisfaction and teamwork. The result further revealed that some of the indices of knowledge management strategies knowledge transfer have negative significant effect on organizational performance. From the result of the data analysis, it can be concluded that knowledge management strategies plays a major role in achieving continued performance in the organization especially in the deposit money banks under study.Service delivery, profitability, employee satisfaction, teamwork, performance and knowledge management, knowledge management strategies.