Knowledge Management Model for Hospital

Kurniawan, Johan

doi:10.1145/3029387.3029415

Cited by 2 publications

(1 citation statement)

References 9 publications

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“…The research results conducted by (Hendriks et al, 2016) found that tacit knowledge on knowledge management (insight and capacity to understand work processes) is a significant and it showed as a predictor of high nurse performance. The research results conducted by (Kurniawan, 2017) show that social interaction skills, technological capabilities and knowledge management are the most important factors for hospitals to improve management capabilities and employee performance.…”

Section: Improve the Performancementioning

confidence: 99%

The Effect of Knowledge Management in Healthcare Services: A Systematic Review

Ayatulloh

Nursalam

Kurniawati

2021

JPKI

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The quality of service at health facilities needs to be improved, one of the main keys is the service provided by health workers. The aim of this systematic review was to analyze the effectiveness of knowledge management in healthcare. The systematic review was carried out in March-April 2020 with a range of article search times from 2016-2020 using 5 electronic databases (Scopus, PubMed, Science Direct, CINAHL and ProQuest). The Center for Review and Dissemination and the Joanna Briggs Institute Guideline were used to assess the quality and PRISMA's checklist for this review guide. The literature search described four keyword groups based on Medical Subject Heading (MeSH) and the search description was (knowledge management*' OR 'SECI knowledge management') AND ('health care' OR hospital). The article searched was found 13 articles suitable with the eligibility criteria, the results of the systematic review found that knowledge management had the effectiveness to provide information and knowledge processes, improve decision-making abilities, improve performance and quality of health services and increase organizational effectiveness. As health service providers, hospitals and other health care institutions must continue to improve the quality of services. By improving the quality of services, it is expected to be able to answer the demands of the community to always provide optimal health services. With the application of good knowledge management, ideas and creativity from the workforce will be created in creating health service innovations.

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Section: Improve the Performancementioning

confidence: 99%

The Effect of Knowledge Management in Healthcare Services: A Systematic Review

Ayatulloh

Nursalam

Kurniawati

2021

JPKI

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Comparative Analysis of Single Exponential Smoothing and Holt's Method for Quality of Hospital Services Forecasting in General Hospital

Rachmat

Suhartono

2020

Bulletin of Comp. Sci. & Electr. Eng.

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The quality health service is one of the basic necessities of any person or customer. To predict the number of goods can be done in a way predicted. The comparison method of Single Exponential Smoothing and Holt's method is used to predict the accuracy of inpatient services will be back for the coming period. Single Exponential Smoothing the forecasting methods used for data stationary or data is relatively stable. Holt's method is used to test for a trend or data that has a tendency to increase or decrease in the long term. The outcome of this study is the Single Exponential Smoothing method is more precise than Holt's method because of the history of hospitalized patients who do not experience an increase or no trend. In addition, the percentage of error (the difference between the actual data with the forecast value) and Mean Absolute Deviation (MAD) to calculate the forecast error obtained from the Single Exponential Smoothing method is smaller compared to Holt's method.

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Knowledge Management Model for Hospital

Cited by 2 publications

References 9 publications

The Effect of Knowledge Management in Healthcare Services: A Systematic Review

The Effect of Knowledge Management in Healthcare Services: A Systematic Review

Comparative Analysis of Single Exponential Smoothing and Holt's Method for Quality of Hospital Services Forecasting in General Hospital

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