Knowledge Management Applied to E-government Services: The Use of an Ontology

Fraser, John; Adams, Nick; Macintosh, Ann; McKay-Hubbard, Andy; Lobo, Tomás Pariente; Pardo, Pablo Fernandez; Martínez, Rafael Cañadas; Vallecillo, Jesús Sobrado

doi:10.1007/3-540-44836-5_13

Cited by 42 publications

(17 citation statements)

References 6 publications

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“…Two examples are the SmartGov and OntoGov projects. SmartGov develops a knowledge management platform focusing on the transaction and integration stage (Fraser 2003). OntoGov combines different ontologies to address the description and configuration of services (Tambouris et al 2004).…”

Section: Previous Workmentioning

confidence: 99%

Supporting public decision making in policy deliberations: an ontological approach

2010

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Supporting public decision making in policy deliberations has been a key objective of eParticipation which is an emerging area of eGovernment. EParticipation aims to enhance citizen involvement in public governance activities through the use of information and communication technologies. An innovative approach towards this objective is exploiting the potentials of semantic web technologies centred on conceptual knowledge models in the form of ontologies. Ontologies are generally defined as explicit human and computer shared views on the world of particular domains. In this paper, the potentials and benefits of using ontologies for policy deliberation processes are discussed. Previous work is then extended and synthesised to develop a deliberation ontology. The ontology aims to define the necessary semantics in order to structure and interrelate the stages and various activities of deliberation processes with legal information, participant stakeholders and their associated arguments. The practical implications of the proposed framework are illustrated.

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Section: Previous Workmentioning

confidence: 99%

Supporting public decision making in policy deliberations: an ontological approach

2010

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“…Also, an interesting horizontal government ontology has been developed as part of the SMARTGOV project (IST Programme of the European Commission) for the domain of e-government transaction services Fraser et al 2003). This ontology includes the basic concepts of this domain (activities, actors, issues, legislation, needs, processes, requirements, responsibilities, results, rights and service types), which are common across all the thematic areas of government activity.…”

Section: Government Ontologiesmentioning

confidence: 99%

An Ontology for G2G Collaboration in Public Policy Making, Implementation and Evaluation

Loukis

2007

Artif Intell Law

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This paper concerns the development and use of ontologies for electronically supporting and structuring the highest-level function of government: the design, implementation and evaluation of public policies for the big and complex problems that modern societies face. This critical government function usually necessitates extensive interaction and collaboration among many heterogeneous government organizations (G2G collaboration) with different backgrounds, mentalities, values, interests and expectations, so it can greatly benefit from the use of ontologies. In this direction initially an ontology of public policy making, implementation and evaluation is described, which has been developed as part of the project ICTE-PAN of the Information Society Technologies (IST) Programme of the European Commission, based on sound theoretical foundations mainly from the public policy analysis domain and contributions of experts from the public administrations of four European Union countries (Denmark, Germany, Greece and Italy). It is a ÔhorizontalÕ ontology that can be used for electronically supporting and structuring the whole lifecycle of a public policy in any vertical (thematic) area of government activity; it can also be combined with ÔverticalÕ ontologies of the specific vertical (thematic) area of government activity we are dealing with. In this paper is also described the use of this ontology for electronically supporting and structuring the collaborative public policy making, implementation and evaluation through Ôstructured electronic forumsÕ, Ôextended workflowsÕ, Ôpublic policy stages with specific sub-ontologiesÕ, etc., and also for the semantic annotation, organization, indexing and integration of the contributions of the participants of these forums, which enable the development of advanced semantic web capabilities in this area.

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“…Differing from other ontology organization approaches [8], we use (figure 7): (1) agents as basic knowledge elements to describe the specific semantic and pragmatics relationships among a set of agents;…”

Section: Intelligent Agent Knowledge Representationmentioning

confidence: 99%

An Intelligent and Cooperative Information System for the Dynamic Management of E-government Services in Inter-administration

Guo-wei

Wang

Ning

et al. 2006

2006 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology Workshops

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Public service management is essentially about inter-administration cooperation in a competitive, continuously changing environment, which occurs frequently in the provision of service chain. The paper presents an inter-administration cooperation model and intelligent and cooperative information system which makes public service management efficient. It aims at studying the exploitation of multiagent for supporting the dynamic management of Egovernment services in inter-administration. To improve the agent's capability of intelligence and cooperation in which the system can be effective, an approach for knowledge representation based on government ontology is adopted.

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Knowledge Management Applied to E-government Services: The Use of an Ontology

Cited by 42 publications

References 6 publications

Supporting public decision making in policy deliberations: an ontological approach

Supporting public decision making in policy deliberations: an ontological approach

An Ontology for G2G Collaboration in Public Policy Making, Implementation and Evaluation

An Intelligent and Cooperative Information System for the Dynamic Management of E-government Services in Inter-administration

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