Knowledge management antecedents and its impact on employee satisfaction

Abstract

Purpose-Managers in many organizations have indicated that in today's highly competitive environment, knowledge management will be the key to organizational success in this millennium. This study aims to analyze how the organizational culture and organizational learning impacts knowledge management, and ultimately the satisfaction of employees working in the firm. Design/methodology/approach-A survey instrument comprising Organisational Culture ethos, Organisational Learning Diagnostics, KM Orientation and Employee satisfaction was developed. Through a postal and personal survey, data was collected from Telecom sector in India. The sample included 80 Knowledge Workers, Project Managers, Team Members, Consultants, Researchers and Designers randomly drawn from Indian Telecom companies. Findings-The survey instrument was shown to be both reliable and valid. Statistical analytical tools like F-test, t-test, ANOVA coefficient of correlation and multiple regressions and other descriptive statistics scores have been used. The results of the data analysis revealed sufficient evidence to establish a correlation between Organisational Culture, Organisational Learning, KM and Employee Satisfaction. Research limitations/implications-The accuracy of the analysis is dependent upon the accuracy of the data reported by selected organizations. Practical implications-The results of this study would help telecom organisations to better understand the KM discipline, to facilitate its adoption and to prioritise its practices. Academics can use the results to build models that would further expand the KM domain. Originality/value-This study is probably the first to systematically determine the antecedents of KM implementation in the Telecom sector in India. It offers a beneficial source of information to telecom organisations, which are still lagging far behind when it comes to KM practices.

Translating the impact of knowledge management into knowledge‐based innovation: The neglected and mediating role of knowledge‐worker satisfaction

“…In this context of the knowledge worker, the satisfaction of a knowledge worker is defined as the overall satisfaction or the good feelings of a knowledge worker regarding all the aspects at the workplace and organization including the work itself, co‐workers, supervisor, and the procedural and distributive justice (e.g., Singh & Sharma, ; Spector, ).…”

“…Therefore, the satisfaction of knowledge workers could be improved via knowledge management. The literature to the best of authors’ knowledge has no conclusive evidence that tests the knowledge management as a toolkit to improve the satisfaction of knowledge workers empirically and explicitly (e.g., Singh & Sharma, ). However, a question raises that should only the impact of knowledge management on the satisfaction of knowledge workers be addressed to fill the research gap?…”

The central role of knowledge management in business operations

“…Moreover, future studies may use alternate individuallevel (employee) factors for measuring knowledge management outcomes. The same applies for KM antecedents (for more details see: Chen et al, 2010;Janz and Prasarnphanich, 2003;Lin and Huang, 2008;Singh and Sharma, 2011;Zheng et al, 2010). Finally, the proposed factor 'satisfaction from the knowledge management process' could be used in future studies in order to fully test its organisational impact.…”

Knowledge Management Practices in the Nigerian Telecommunications Industry

“…However, Strang () has described how a community of practice in an Australian telecommunications e‐business company relied on KM principles (learning, sharing and creating) as well as cognitive learning processes (applying, analyzing and evaluating) to create innovative portfolios. Studies of the Indian telecommunications industry by Seng and Lin () and Singh and Sharma () have also revealed that know‐how, process, and practice have become the key sources of core competency for the Indian telecommunications industry.…”