Knowledge management: A U.S. Social Security Administration case study

Rubenstein-Montano, Bonnie; Buchwalter, J. Judah; Liebowìtz, Jay

doi:10.1016/s0740-624x(01)00078-8

Cited by 33 publications

(17 citation statements)

References 6 publications

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“…First, the mounting human capital crisis in many public organizations due to downsizing, resignation, or retirement calls for more effective capturing of knowledge to minimize knowledge loss (Hu, 2010;Liebowitz, 2004;Rubenstein-Montano, Buchwalter, & Liebowitz, 2001). For instance, a study of police work found that the mass retirement of baby boomers had led to the dissipation of critical knowledge (e.g., knowledge of services and functions provided by specialized police groups and units), knowledge of processes, procedures, and policies of handling special assignments, and knowledge of navigating the organizational bureaucracy to obtain expeditious results (Hu, 2010).…”

Section: Introductionmentioning

confidence: 99%

Interactions among factors influencing knowledge management in public-sector organizations: A resource-based view

Pee

Kankanhalli

2016

Government Information Quarterly

134

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Section: Introductionmentioning

confidence: 99%

Interactions among factors influencing knowledge management in public-sector organizations: A resource-based view

Pee

Kankanhalli

2016

Government Information Quarterly

134

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“…Based on different definitions, knowledge management can be defined as a systematic approach that involves an entire organisation and requires a synergy between the processing of data and information, with the support of information–communication systems, and creativity and innovative capacities of people. In its narrowest sense, knowledge management is the ability to exploit intellectual capital with the aim of achieving organisational goals (Rubenstein‐Montanoa, Buchwalterb, & Liebowitz, ), and a formalised and active approach to management and optimisation of knowledge resources in an organisation (Wong & Aspinwall, ).…”

Section: Knowledge Management In a Developing Economy: A Case Of Bihmentioning

confidence: 99%

Factors affecting effectiveness of knowledge management: A case of Bosnia and Herzegovina trade enterprises

Biloslavo

Kljajić‐Dervić

Dervić³

2018

Knowl Process Manag

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The paper presents a conceptual model of factors affecting knowledge management effectiveness and determines whether knowledge management exerts a positive impact on business performance in trade enterprises of Bosnia and Herzegovina. Research data have been collected through a survey. The research sample was composed of 317 Bosnian companies that employ from 10 to 600 employees. Collected data were analysed by use of factor analysis and structural equation modelling. This is the first research carried out to prove influence of some organisational factors on knowledge management effectiveness in developing country such as Bosnia and Herzegovina by use of structural equation modelling. The research results suggest that organisational culture mediates the impact of human capital, information technology, organisational structure, and leadership on knowledge management effectiveness and confirm the hypothesis that the latter influences financial and nonfinancial indicators of business performance. The findings carry theoretical implications for knowledge management literature as they extend the scope of research on knowledge management from examining a set of independent organizational factors to examining a system‐wide mechanism that connects organisational elements and knowledge management effectiveness. The results of this study also provide a practical reference for the business when the latter considers investment into knowledge management system development, thus increasing their chance for success especially within developing countries.

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“…Rubenstein-Montano and et al, (2001) argue that the lack of a systematic thought in designing and implementing KM is of the main problems and deficiencies of existing frameworks. Therefore, they suggest that a KM framework must include the elements of both descriptive and prescriptive frameworks and incorporate process held in one-loop and two-loop learning [43].…”

Section: A Comparative Review Of Km Models and Identification Ofmentioning

confidence: 99%

Managing the knowledge lifecycle: A integrated knowledge management process model

Hosseingholizadeh

2014

2014 4th International Conference on Computer and Knowledge Engineering (ICCKE)

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The main purpose of this study is to propose an integrated conceptual model for exploring knowledge management process. Reviewing literature on knowledge management and tracing its historical background, definitions and dominant paradigms and analysis 32 frameworks of KM, a relatively integrated model of KM was presented in this paper. The study found many similarities of models and its presents a model which combine all the best features of the models analyzed. A 10-stage integrated model was proposed. These stages include some activities such as knowledge goal setting, identification, acquisition, creation, organization, sharing, evaluation, preservation, retention and updating and KM effectiveness evaluation. The findings can be used by managers in all organizational environments to implementation and auditing of KM practices.

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Knowledge management: A U.S. Social Security Administration case study

Cited by 33 publications

References 6 publications

Interactions among factors influencing knowledge management in public-sector organizations: A resource-based view

Interactions among factors influencing knowledge management in public-sector organizations: A resource-based view

Factors affecting effectiveness of knowledge management: A case of Bosnia and Herzegovina trade enterprises

Managing the knowledge lifecycle: A integrated knowledge management process model

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