Knowledge Management: A Case Study in a Construction Company

Abstract

Knowledge management and innovation are important for organizational environments, acting as a strategy to maintain and improve competitiveness. This article evaluates, in an exploratory study, knowledge management in a medium-sized company. To this end, a systematic literature review and a qualitative interview with fourteen employees of a medium-sized company in the construction industry were conducted. The questionnaires were applied remotely to employees with leadership positions and direct labor from the company. The results showed that, although it was evident that the company follows management principles that tangent dimensions of the SECI Model, there is an opportunity for improvement in the internalization and combination dimensions.