Knowledge-intensive Services and International Competitiveness: A Four Country Comparison

Windrum, Paul; Tomlinson, Mark

doi:10.1080/095373299107429

Cited by 161 publications

(107 citation statements)

References 13 publications

(9 reference statements)

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“…Therefore, a crucial factor of competitive advantage in the new ICT-based technological paradigm is represented by the interdependence and vertical linkages that tie together different groups of manufacturing and service sectors (Antonelli, 1998;Windrum and Tomlinson, 1999;Di Cagno and Meliciani, 2005;Guerrieri and Meliciani, 2005). Such an extension of the home market hypothesis is a fascinating direction for future research, although at present a full understanding of the interactions and co-evolutionary process linking together manufacturing and services is still lacking.…”

Section: Structural Change Innovation and The Growth Of Servicesmentioning

confidence: 99%

Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation

2008

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The paper presents a new sectoral taxonomy that combines manufacturing and service industries within the same general framework. This exercise is relevant because it seeks to achieve a greater integration between the study of sectoral patterns of innovation in manufacturing and services, and to point out the increasing importance of vertical linkages and inter-sectoral knowledge exchanges between these interrelated branches of the economy. The empirical relevance of the new taxonomy is illustrated with reference to the innovative activities and economic performance of manufacturing and service industries in Europe. This empirical evidence, which presents fresh results from the Fourth Community Innovation Survey, supports the relevance of the taxonomy by showing the great variety of sectoral patterns of innovation in European industries.

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Section: Structural Change Innovation and The Growth Of Servicesmentioning

confidence: 99%

Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation

2008

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“…In contrast, this paper emphasises the management of idiosyncratic knowledge held by knowledge workers in financial firms, rather than that held by artisans and engineers in high-tech firms. It bases its arguments on Windrum and Tomlinson's (1999) definition of firms providing financial services as knowledge-intensive firms. The authors' idea rests on the premise that financial firms, in a manner similar to high-tech firms, rely on professional knowledge or expertise relating to a specific technical or functional domain.…”

Section: Introductionmentioning

confidence: 99%

An inquiry into the motivations of knowledge workers in the Japanese financial industry

Kubo¹,

Saka

2002

Journal of Knowledge Management

106

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The knowledge base of companies is increasingly seen as underlying a firm's performance, and the role of knowledge workers within this framework is seen as strongly associated with a firm's competitive performance. This perspective views the effective management of knowledge workers as crucial in sustaining an organisation's competitive advantage. The paper views the financial industry as a knowledge intensive sector which nurtures the idea that financial firms rely on specialists' knowledge or expertise relating to a specific technical and functional domain. It is an exploratory study that aims to investigate the motivational needs of, and organisational environments best suited to, company analysts within the Japanese financial system. It identifies three key motivators as having an impact on the company analysts: monetary incentives, human resource development, and job autonomy. The paper concludes that the traditional Japanese management system is incompatible with the expectations of company analysts in the Japanese financial industry.

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“…This tendency towards outsourcing innovation has created a new category of services called KIS -knowledge intensive services (Windrum and Tomlison, 1999) -or KIBS -knowledge intensive business services (Miles, 2000;Muller and Zenker, 2001;Knoben and Oerlemans, 2006;Strambach, 2008;Horgos and Koch, 2008;Zenker and Doloreux, 2008) -characterised by a high innovative level and scientific intensity of the outputs. According to Windrum and Tomlison, 1999, 'private sector organisations that rely on professional knowledge or expertise relating to a specific technical or function domain. KIS firms may be primary sources of information and knowledge or else their services form key intermediate inputs in the products or production process of other businesses'.…”

Section: The Conceptual Context Of the Study: The Kibs And The Tss Wimentioning

confidence: 99%

What is the place of technical and scientific service companies (TSS) in the process of developing new products? Insights on their managerial and organizational features

Lazzarotti¹,

Pizzurno²

2011

Int. J. Eng. Sci. Tech

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The new product development (NPD) process is composed by several phases, from concept to final production rump-up, and for each phase, it is now widely recognized that innovators can find external supporting services as design, prototyping, engineering, etc. Companies offering these technical and scientific services (TSS) are in fact more and more diffused. Literature has conducted some explorative attempts to study more in depth how these service companies are organized and managed by assuming a sort of internal perspective and analyzing the main companies' choices in terms of business model elements. In a similar vein, we deeply study the organizational and managerial features for a sample of technical service Italian companies. The empirical study has been conducted by a twofold aim: (i) to search for TSS companies that support the entire process of new product development and/or, conversely, that provide services to a smaller part of the innovation process or only on few stages in order to identify clusters of companies; (ii) once identified clusters, to study if they show differences in terms of some organisational and managerial features. The analysis of the gathered data has actually allowed to identify some typical profiles of TSS companies in which the elements of the business model take a particular and coherent combination.

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Knowledge-intensive Services and International Competitiveness: A Four Country Comparison

Cited by 161 publications

References 13 publications

Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation

Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation

An inquiry into the motivations of knowledge workers in the Japanese financial industry

What is the place of technical and scientific service companies (TSS) in the process of developing new products? Insights on their managerial and organizational features

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