Knowledge Base Cloud Framework for Effective Knowledge Retention in Software Supply Chain

Abstract

— Most researches focus and suggest Database and Data Warehouses to manage and manipulate organizational knowledge, although both are more suited for running data and information. Hence, they lack the basic constructs required to manipulate knowledge. This research introduces a framework for a new type of Knowledge Base (KB), which refers to as a Software Service Supply Chain Knowledge Base CLOUD (SSSC KB CLOUD) framework. SSSC KB CLOUD framework provides and explores the infrastructure for manipulating knowledge during the developmental process of Software Service Supply Chain (SSSC). Also, it explores the main technical components of the SSSC KB CLOUD and shows how these components integrate and work together to achieve the main aims of SSSC KB CLOUD. The proposed framework shows the life cycle of knowledge in SSSC. It highlights the source of knowledge in SSSC and how it passes the SSSC KM process for sorting and refining. Then, it suggests a SSSC KB CLOUD framework to store and manipulate this knowledge. Finally, it provides the SSSC experts with an interface to access and retrieve knowledge from the SSSC KB CLOUD. The SSSC KB CLOUD consists of four components: Knowledge Cloud Management System (KCMS), Prior Projects Knowledge Marts (PPKM), Experts’ Base (EB), and SSSC Group Formation CLOUD. KCMS provides a management system of SSSC KB CLOUD, while, PPKM is considered a knowledge repository of the knowledge captured during the development of projects, it also stores and holds all the retained SSSC knowledge. Moreover, EB stores and holds the SSSC experts’ details, including the area of expertise, experience, education, etc. Thus, SSSC KB CLOUD holds the experts’ details and records in its EB. Given the previously mentioned components, the SSSC KB CLOUD framework suggests SSSC group formation CLOUD, a new functionality of forming a new SSSC experts’ group to work and complete the new client project.

Exploring knowledge management from a software engineering perspective

“…At the same time, software development is highly specialized, and every employee can develop unique knowledge and expertise, which can be hardly captured and codified by teams or by companies. In principle, this expertise is processed within various Information Systems (IS), making a "clear distinction between data, information, and knowledge" (Baydoun et al, 2021), and applying customisations approaches. Specific knowledge-sharing activities are designed to capture and retain knowledge and to prevent the loss of valuable expertise, and companies recognize that "knowledge sharing influences team performance, creativity, and climate" (Ahmad et al, 2019).…”

A Well-Developed Software to Integrate Knowledge Management Processes Into the Supply Chain Phases

“…Their study tested the efficiency and functionality of the proposed SSSC framework, which forms the basis of the proposed software of this paper. Moreover, in 2022, Baydoun and Ahmad [3] defined and introduced a new term, "Software Service Supply Chain Knowledge Base CLOUD (SSSC KB CLOUD)" [3]. It is interchangeable with the term SSSC KB (mentioned in the previous publication [2].…”

“…It is interchangeable with the term SSSC KB (mentioned in the previous publication [2]. The authors developed a new framework for SSSC KB CLOUD, discussed and explored the main possible technical components of SSSC KB CLOUD, including Knowledge Cloud Management System, Artificial Intelligence Analysis/ SSSC Knowledge Mining, Meta Knowledge, Prior Projects Knowledge Marts and Experts' Base [3]. Their publication introduced the main theoretical structure of the proposed software in this paper.…”