Knowledge as a facilitator for enhancing innovation performance through total quality management

Hung, Richard Yu Yuan; Lien, Bella Ya‐Hui; Fang, Shih Chieh; McLean, Gary N.

doi:10.1080/14783361003606795

Cited by 148 publications

(138 citation statements)

References 47 publications

Supporting

Mentioning

124

Contrasting

Unclassified

Order By: Relevance

“…The findings of this study clearly indicate that five dimensions of TQM (QS, QL, RP, RS, and CI) have a positive impact on hospital innovation and reputation. This result is symmetrical to the results of many previous field studies (Prajogo and suhal, 2003;Hung et al, 2010;Abrunhosa and Sa, 2008;Bon and Mustafa, 2013;Silva et al, 2014) and it can be consider as a motive for business organizations in general and hospital in particular to implement a continuous improvement strategy: CI (the sixth dimension of TQM). The CI concept is much closer to innovation because it requires a continuous changes and modifications to improve health service.…”

Section: Hypotheses Testingsupporting

confidence: 84%

See 1 more Smart Citation

Total quality management (TQM), organizational characteristics and competitive advantage

Yousif

Najm

Al-Ensour

2017

JEFS

View full text Add to dashboard Cite

We investigate two issues. The first is to determine the impact of TQM dimensions of a medical care system (quality system, quality leadership, medical and sanitary staff, relationship with patient, relationships with suppliers, and continuous improvement) on the hospital competitive advantage (innovation, competitive benchmarking) in sample Jordanian hospitals. The second is to explore the moderating effect of two basic organizational characteristics: the size and the age of a hospital, on the relationship between TQM dimensions and competitive advantage. Our finding indicates that five TQM dimensions (QS, QL, RP, RS, and CI) have a positive impact on hospital innovation and reputation. This result is compatible with the main findings of many previous field studies. (Prajogo and suhal, 2003;Hung et al., 2010;Abrunhosa and Sa, 2008;Bon and Mustafa, 2013, Silva et al., 2014). This result could be attributed to a continuous improvement of hospital services quality (the sixth of the main dimensions of TQM). Continuous improvement (CI) is synonymous to innovation because both imply changes and modifications to health service. IntroductionHistorically, the interest in productivity and efficiency concepts was precedent to that of the quality concept. Therefore, the progress that was achieved during the past decades concerning production size was much greater than that of the quality field. This fact may be the main reason behind Jouran's statement that he has released in his study published by Harvard Business Review (1992) when he argued that "the 20 th century is the productivity century and the 21 st century is the quality century". Consistent with that it might be rational to add that the last quarter of the 20 th century has witnessed the early interest in quality concept of the manufacturing sector. The 40s of the last century has witness the emergence of service quality concept, while the 80s of that century has witness the appearing of electronic service quality concept.Relying upon the previously mentioned evolution, it might be rational to say that the 21 st century will witness the concern in new patterns of quality at the top of which: the quality of knowledge, intangible assets, human capital and perhaps spiritual assets. The past five decades has testified a radical shifting from interest in quality concept. This was plainly appearing especially during the 80's of the last century when the American and the European companies were badly affected by many dramatic developments in the business environment such as: quality based comprehensive competition, the Japanese quality-based competition success. These developments have seriously sidetracked attention toward new quality perspectives, objectives and improvement relying upon a new strategic vision that replacing the old practices of operational plans. This was plainly confirmed by Jouran when he distinguished between two quality perspectives: "big and little quality". This is simply meant that the interest in quality has been expanded to comprised servi...

show abstract

Section: Hypotheses Testingsupporting

confidence: 84%

“…This result is compatible with the main findings of many previous field studies. (Prajogo and suhal, 2003;Hung et al, 2010;Abrunhosa and Sa, 2008;Bon and Mustafa, 2013, Silva et al, 2014). This result could be attributed to a continuous improvement of hospital services quality (the sixth of the main dimensions of TQM).…”

mentioning

confidence: 99%

Total quality management (TQM), organizational characteristics and competitive advantage

Yousif

Najm

Al-Ensour

2017

JEFS

View full text Add to dashboard Cite

show abstract

“…Inovacijos -tai procesas, kai pasitelkiant naujus darbo me todus organizacijoje esamos žinios pritaikomos kasdienėje veikloje, o žinių vadyba padeda transformuoti išreikštas žinias į inovatyvias idėjas (Hung et al 2010;Kaziliūnas 2012;Girnienė 2013). Tai pagrindinis veiksnys, užtikrinantis tva rią organizacijos plėtrą, o inovacijų kūrimo pagrindu tampa būtent žinios.…”

Section: įVadasunclassified

Assessment of the Knowledge Acquisition Process in Lithuanian Insurance Sector

Raudeliūnienė

Račinskaja

2014

Business: Theory and Practice

View full text Add to dashboard Cite

“…Using technology particularly IT tools and techniques to prevent errors from occurring and before knowledge is applied will help in improving the quality of work in any organization (Goetch & Davis, 2007). Additionally, Hung et al (2010) exposed that applying knowledge management and quality management will lead to improve the quality of process as well as performance which will satisfy customer needs. Following them, Zetie (2002) illustrate that adopting quality management and knowledge management has both theoretical and practical significance.…”

Section: Relationship Between Quality Management Knowledge Managemenmentioning

confidence: 99%

Implementing Automated Quality Management Software System through Total Quality Management and Knowledge Management Concepts to Improve the Quality of Education in the Universities

Alfalah

Falah

2017

IJBM

View full text Add to dashboard Cite

Document archiving is very important in any large educational institution, as they contain information that is critical and affects quality management as well as knowledge management. The purpose of knowledge management and information systems is to organize the intellectual capital of the universities in a formally structured way for easy use and help managers make better decisions in all areas. Thus, the sources of competitive advantage in universities derive from intellectual capital and innovations. In addition, the path to a competitive advantage comes from the ability to manage knowledge to create quality of knowledge. Quality and knowledge are good indicators with which to measure a university"s overall competitiveness. This research illustrates the importance of knowledge management in universities and the role of the Information Technology (IT) in facilitating, sharing and accelerating growth of knowledge, in addition to improving the quality of education level in the university. The research also describes both the conceptual and the empirical frame work of a Quality management automated system. We expect this approach to noticeably reduce the cost in the faculties in the University of Jordan, and prevent all the disadvantage of the current situation and improve the quality of education.

show abstract

Knowledge as a facilitator for enhancing innovation performance through total quality management

Cited by 148 publications

References 47 publications

Total quality management (TQM), organizational characteristics and competitive advantage

Total quality management (TQM), organizational characteristics and competitive advantage

Assessment of the Knowledge Acquisition Process in Lithuanian Insurance Sector

Implementing Automated Quality Management Software System through Total Quality Management and Knowledge Management Concepts to Improve the Quality of Education in the Universities

Contact Info

Product

Resources

About