Knowledge and Satisfaction for Patients Undergoing Coronary Angiography at Surgical Specialty Hospital Cardiac Center in Erbil City

Abstract

Background and objectives: Patients' satisfaction is a vital indicator of the quality of health care. Nevertheless, current data on determinants of satisfaction in invasive procedures for the cardiac patients are deficient. Accordingly, this study aims to assess the knowledge and satisfaction level of patients who undergoing coronary angiography. Methods: A descriptive/cross-sectional study design was carried out among 350 coronary heart disease patients who performed coronary angiography at the surgical specialty hospital cardiac center in Erbil City. The study begins from of January 2023 to the 7th of August 2023. The data was collected via using a questionnaire which included patients' characteristics data, knowledge about coronary angiography and patient satisfaction questionnaire. The collected data were analyzed via the frequency and percentages, mean and standard deviation, also the researcher used the Chi-square, independent t-test and one-way analysis of variance (ANOVA) also binary logistic regression analyses were performed. Results: Presented higher service satisfaction scores were found in younger patients, male, more educated, and with high monthly income respectively, The overall degree of satisfaction with coronary angiography care was 57.4 % while 42.6 % of the patients were dissatisfied with coronary angiography care, The factors affecting patient dissatisfaction were lack of patient trust (P-value =0.027, OR=0.499), not ensuring privacy during the pro-cedure (P-value 0.003, OR=0.447), unacceptable waiting time for admission (P-value <0.001, OR=5.857) and high costs procedure (P-value <0.001, OR=4.052). Conclusion: More than half of patients are satisfied with coronary angiography care despite most of them having inadequate knowledge.