Social Work in Public Health and Hospitals 2016
DOI: 10.1201/b13133-16
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Knowledge and Communication Needs Assessment of Community Health Workers in a Developing Country: A Qualitative Study

Abstract: Background: Patients' views are being given more and more importance in policy-making. Understanding populations' perceptions of quality of care is critical to developing measures to increase the utilization of primary health care services. Using the data from the South African World Health Survey (WHS), the current study aims to evaluate the degree of health care service responsiveness (both out-patient and in-patient) and comparing experiences of individuals who used public and private services in South Afri… Show more

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“…The lack of medicines at public clinics often results in low patient satisfaction (Newman et al . ; Peltzer ), leading patients to access medical care at private clinics and pharmacies where medicines are often more expensive (Mendis et al . ); together, this undermines patient confidence in formal health services and may result in increased utilisation of health services via traditional and alternative healers (McCombie ; Varga & Veale ; Sato ).…”
Section: Introductionmentioning
confidence: 99%
“…The lack of medicines at public clinics often results in low patient satisfaction (Newman et al . ; Peltzer ), leading patients to access medical care at private clinics and pharmacies where medicines are often more expensive (Mendis et al . ); together, this undermines patient confidence in formal health services and may result in increased utilisation of health services via traditional and alternative healers (McCombie ; Varga & Veale ; Sato ).…”
Section: Introductionmentioning
confidence: 99%