KMDL - Capturing, Analysing and Improving Knowledge-Intensive Business Processes

Gronau, Norbert; Müller, Cláudia; Korf, Roman

doi:10.3217/jucs-011-04-0452

Cited by 3 publications

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“…kiBPs are usually more complex than traditional BP, since they have to deal with unpredictable decisions, creativity-oriented tasks and paths and dynamic execution that evolves based on the experience acquired by the process executors. KM processes must be embedded in the BP (Makani and Marche, 2012;Gronau et al, 2005). Only then can organizations benefit most in terms of worker productivity, value generation and building a relatively stable competitive advantage (D'Aveni, 1994).…”

Section: Business Process Management In the Knowledge Economymentioning

confidence: 99%

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Business process nature assessment matrix – a novel approach to the assessment of business process nature

Berniak-Woźny

Szelągowski

2021

AJIM

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PurposeThe purpose of this study is to give an in-depth understanding of the nature of business processes (BPs) from the perspective of their dynamism and knowledge intensity that will allow for their correct classification and provide practical and useful implications for their more relevant and effective management. A simple and low labor-intensive BP nature assessment approach is proposed that will allow for objective assessment and internal benchmarking of all BPs in a specific context of execution based on their nature.Design/methodology/approachThe research is divided into two parts. The first comprises a systematic literature review (SLR) based on the resources of the ProQuest, Springer Nature and ScienceDirect full-text databases and the second includes illustrative case studies.FindingsBuilding on the SLR, the authors identified and reviewed 3,385 articles and defined a set of criteria by which the nature of BPs can be assessed. Further, the authors proposed a BP nature assessment matrix together with complementary questionnaires for the evaluation of process dynamism and knowledge intensity. To demonstrate the logic of this approach, two illustrative case studies were presented.Originality/valueThe article contributes to the theoretical reflection on the nature of BPs in the knowledge economy. From the practical point of view, a novel approach to the assessment of the nature of BPs is offered. The approach is open and as experience is accumulated it will develop according to the data and recommendations collected.

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Section: Business Process Management In the Knowledge Economymentioning

confidence: 99%

“…As highlighted by KM and BPM researchers (Abecker, 2004;Gronau et al, 2005), KM and BPM must be integrated. Hence the name of this category of processes (knowledge-intensive process) and the growing interest in methods of modeling, management and measuring them.…”

Section: Business Process Management In the Knowledge Economymentioning

confidence: 99%

Business process nature assessment matrix – a novel approach to the assessment of business process nature

Berniak-Woźny

Szelągowski

2021

AJIM

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“…As each product and service delivered to the market is the result of the execution of BPs, it requires the close relationship between knowledge management and business process management (BPM) (Gronau et al , 2005; Little and Deokar, 2016; Szelągowski, 2019). It cannot be limited to the use of knowledge in the design phase of structured, repeatable BP, as in the case of traditional BPM (Kemsley, 2011; van der Aalst, 2013).…”

Section: Introductionmentioning

confidence: 99%

Towards the assessment of business process knowledge intensity – a systematic literature review

Berniak-Woźny

Szelągowski

2021

BPMJ

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PurposeThe aim of the article is to propose an integrated definition of knowledge-intensive business processes (kiBPs) and a model of business process (BP) knowledge intensity and develop holistic criteria and measures for the assessment of BP knowledge intensity.Design/methodology/approachA qualitative systematic literature review (SLR) was carried out as a means of evaluating and interpreting all available research relevant to the research topic, in this case, BP knowledge intensity. The SLR is based on the resources of the ProQuest, Springer Nature and ScienceDirect full-text databases. Regarding inclusion criteria, the authors considered peer-reviewed journals and conference proceedings published in English in the last 10 years. The results were summarized and synthesized narratively.FindingsBased on the review, the authors classified existing knowledge intensity definitions, starting with knowledge-intensive economy or country, sectors and services, through knowledge-intensive organizations, BPs, to tasks. Then, an integrated definition of kiBPs was proposed and the business process knowledge intensity model encompassing three domains developed. Finally, 12 knowledge intensity criteria with measures were proposed.Originality/valueThe major value of this research is that it presents a novel approach to understanding BP knowledge intensity and kiBPs. By creating the BP knowledge intensity model, supplemented by the assessment criteria and measures, the authors contribute to the more effective management of kiBP, help find similarities and differences between various knowledge-intensive processes, as well as provide important implications for their effective management and research.

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Increasing Predictability and Sharing Tacit Knowledge in Electronic Design

Ermolayev

Dengler

Fortuna

et al. 2011

Context and Semantics for Knowledge Management

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KMDL - Capturing, Analysing and Improving Knowledge-Intensive Business Processes

Cited by 3 publications

References 0 publications

Business process nature assessment matrix – a novel approach to the assessment of business process nature

Business process nature assessment matrix – a novel approach to the assessment of business process nature

Towards the assessment of business process knowledge intensity – a systematic literature review

Increasing Predictability and Sharing Tacit Knowledge in Electronic Design

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