2022
DOI: 10.26418/jp.v8i1.49300
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Klasifikasi Loyalitas Pengguna Sistem E-Learning Menggunakan Net Promoter Score dan Machine Learning

Abstract: E-Learning merupakan salah satu produk layanan berbasis teknologi informasi yang dikembangkan dengan tujuan untuk meningkatkan kualitas pembelajaran pada perguruan tinggi. Kesuksesan implementasi sistem e-learning tidak lepas dari peran aktif dan kesetiaan pengguna (customer loyalty) untuk memberikan penilaian maupun feedback untuk peningkatan kualitas layanan yang meliputi efektivitas, efisiensi dan kepuasan dari kegunaan e-learning secara terus menerus. Kepuasan pelanggan berdampak positif terhadap retensi p… Show more

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Cited by 2 publications
(2 citation statements)
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“…The ultimate decision of the tree is made at the leaf nodes. Decision trees provide easily understandable decision rules and can discern significant features for predicting student academic performance [37], [38].…”
Section: Decision Tree (Tree)mentioning
confidence: 99%
“…The ultimate decision of the tree is made at the leaf nodes. Decision trees provide easily understandable decision rules and can discern significant features for predicting student academic performance [37], [38].…”
Section: Decision Tree (Tree)mentioning
confidence: 99%
“…The K-Nearest Neighbor (kNN) method is a very simple but effective method for predicting or grouping data based on similarities to data that already exists in the dataset (Pattnaik & Parvathi, 2022) (Kurniadi, Mulyani, & Muliana, 2021) (Nugraha & Herlina, 2021). The K-Nearest Neighbor (kNN) method is a method with a classification model that is easy to understand and realize (Prasetio, 2020) (Supriyadi, Safitri, Amriza, & Kristiyanto, 2022). The K-Nearest Neighbor (kNN) method is a good classification method and has good accuracy.…”
Section: Metode K-nearest Neighbor (Knn)mentioning
confidence: 99%