Key facilitators to continuous improvement: a Spanish insight

Sánchez-Ruiz, Lidia; López, Raquel Gómez; Blanco, Beatriz

doi:10.1108/bpmj-08-2021-0502

Cited by 3 publications

(4 citation statements)

References 80 publications

(130 reference statements)

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“…Good work by employees influences customer results (Prayag et al, 2019). Thus, good employee management can guarantee the continuous improvement system (Sanchez-Ruiz et al, 2022) and have positive impacts on customers, employees and social results and organizational performance (Bou-Llusar et al, 2009;Doeleman et al, 2014;Para-Gonz alez et al, 2021).…”

Section: Enablers and Results Of Efqmmentioning

confidence: 99%

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The link between transformational leadership and the EFQM model elements

Tarı́

Maquieira

Molina‐Azorín

2023

BPMJ

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PurposeThis work examines the relationship between transformational leadership and enablers and results of the European Foundation for Quality Management (EFQM) model 2013 and the relationship between the EFQM model elements (enablers and results).Design/methodology/approachThe work employs partial least squares (PLS) and empirical data from 102 hotels.FindingsTransformational leadership is key to facilitate the enablers of the EFQM model (strategy, people, partnership and processes) and improve customer, employee and social results and organizational performance.Originality/valueThe present work expands previous studies that focus on analyzing the link between enablers and results of EFQM by showing that transformational leadership is an appropriate leadership style to foster the EFQM model elements. It empirically supports the view that transformational leadership is a facilitator that can foster the EFQM enablers and improve results in hotels. Thus, it also sheds light on the controversial link between transformational leadership and various performance measures (customer, employee and social results and organizational performance).

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Section: Enablers and Results Of Efqmmentioning

confidence: 99%

“…, 2019). Thus, good employee management can guarantee the continuous improvement system (Sanchez-Ruiz et al. , 2022) and have positive impacts on customers, employees and social results and organizational performance (Bou-Llusar et al.…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

The link between transformational leadership and the EFQM model elements

Tarı́

Maquieira

Molina‐Azorín

2023

BPMJ

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“…Furthermore, as explained by Sanchez-Ruiz et al (2022), continuous improvement requires a holistic view of the company and a systematic, incremental, planned, organised and sustained pursuit towards changes, innovation and improvement. The authors further explain that it is through organised and structured processes that these characteristics are achieved.…”

Section: Continuous Improvementmentioning

confidence: 99%

Pursuing sustained competitive advantage through the use of process management

Huldt Navarro,

Haag

2024

IJLSS

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Purpose The purpose of this paper is to explore how process management (PM) can support small- and medium-sized enterprises (SMEs) in pursuing sustained competitive advantage. For this purpose, a dynamic capabilities (DC) lens was used. Design/methodology/approach A narrative literature review and a multiple case study with an action research approach at two road freight transport companies were used. Findings PM provides structure and system thinking to support the development of competitive advantage. Concerning PM, management of knowledge, management style and process orientation are key factors for the generation of competitive advantage for SMEs. Research limitations/implications This study contributes to PM literature by studying its support for and implementation at SMEs. Furthermore, the study contributes to the literature on DC by providing concrete examples of activities linked to such capabilities. Practical implications This study contributes to practitioners by providing examples of implementing PM and identifying competitive advantage, connected with PM elements. Social implications This study has social and environmental implications for the quality of life of the Swedish people. Originality/value This paper contributes to clarifying the connection between the research fields of quality management and DC to explore how PM can support SMEs in pursuing sustained competitive advantage.

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“…These experts guarantee that procedures are unambiguously delineated, easily obtainable, and maintained current, promoting uniformity and adherence in manufacturing operations (Pennathur & Mital, 2003) (Wiseman et al, 2014). This emphasis may result in appointing facilitators of continuous improvement who oversee improvement initiatives, involve staff in problem-solving endeavors, and administer lean or Six Sigma methodologies (Sanchez-Ruiz et al, 2022). Their overarching objective is cultivating a perpetual development culture within the manufacturing sector.…”

Section: Production Sector Changesmentioning

confidence: 99%

The Influence of the Manufacturing Industry Environment, Organizational Structures, and Economic Trends on Employee Responsibilities in the Manufacturing Industry

Ouanhlee

2024

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This article describes the impact of various factors on employee responsibility in the manufacturing industry, detailing the influence of technological advances, regulatory and legal compliance, diversity and inclusion, organizational structure, and economic trends toward the changing roles and skills of employees in this sector. Automation, Artificial Intelligence (AI), and robotics are examples of how technological advancements are changing work responsibilities, resulting in the need for training and new job positions. Compliance with safety, environmental, and ethical regulations has become critical, leading to the role of the Compliance Officer. Diversity and inclusion initiatives have resulted in changes to work responsibilities, cross-cultural communication, and skills training programs. Skills training programs and increased job descriptions have resulted in changes in the organization of organizational structures. Economic trends are shaping the new roles of research and development, supply chain management, and customer engagement, creating additional positions, such as supply chain analysts and social media managers. The production environment is rapidly evolving, requiring employees to adapt. Employee adaptation results in employees taking on new responsibilities and learning and practicing many new skills to succeed in an ever-changing environment. Furthermore, organizations must have Intellectual Property (IP) custodians, market research analysts, and mediators of security engagement and behavioral compliance between the organization and its employees.

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Key facilitators to continuous improvement: a Spanish insight

Cited by 3 publications

References 80 publications

The link between transformational leadership and the EFQM model elements

The link between transformational leadership and the EFQM model elements

Pursuing sustained competitive advantage through the use of process management

The Influence of the Manufacturing Industry Environment, Organizational Structures, and Economic Trends on Employee Responsibilities in the Manufacturing Industry

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