Key challenges facing metropolitan cities or municipalities in managing competitive advantage through technology and innovation

Amesho, Kassian T.T.; Edoun, Emmanuel Innocents; Garg, Ajay Kumar; Pooe, Solly

doi:10.4102/apsdpr.v9i1.507

Cited by 4 publications

(3 citation statements)

References 43 publications

(70 reference statements)

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“…The findings in this study corroborates with the findings in other studies conducted in other municipalities in South Africa (Chikulo 2016;Grant 2014), to mention a few. In line with other studies, this study highlights the challenges of service delivery in the study area because of financial constraints, lack of human capacity and inaccessibility of technical resources (Amesho et al 2021). In addition, contrary to the wide belief that municipal residents demand free services, this study found that Dr JSMLM residents are willing to pay modest fees for the quality services rendered.…”

Section: Introductionsupporting

confidence: 84%

The quest for service delivery: The case of a rural district municipality in the Mpumalanga province of South Africa

Zerihun

Mashigo

2022

APSDPR

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Background: In South Africa, poor service delivery has been a major problem in many municipalities, partly because of corruption, political patronage and skills deficits at local administrative levels.Aim: This study aimed to critically assess the extent of service delivery deficit and find ways to improve service delivery in the study area and beyond.Setting: This study is framed on the ideals of theory of social contract that states the relationship between the state and society. In this line, this study highlights Weber's theory of bureaucracy and the new public management (NPM) that gets its theoretical foundations from public choice and principal-agent theories. Methods:The study used primary data collected from 120 respondents. A descriptive quantitative method was used using questionnaire and content analysis of official documentations. Results:The study finds that residents in the study area are not satisfied with the level of current municipal services provided. In addition, the study reveals that the municipality does not generate enough funds because of non-payment for the services rendered that will substantially reduce basic municipal services provision. Furthermore, contrary to the common belief that rural municipal residents demand free services, this study finds that residents are willing to pay modest fees for the quality services rendered. Conclusion:The residents in the Dr JS Moroka Local Municipality (DR JSMLM) value essential services such as water and electricity more than other services. The status of service delivery in the municipality is rated poor. However, the residents still believe that there are possibilities for the improvements in the service delivery if the municipality adheres to its Integrated Development Plan (IDP) for the years ahead.

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Section: Introductionsupporting

confidence: 84%

The quest for service delivery: The case of a rural district municipality in the Mpumalanga province of South Africa

Zerihun

Mashigo

2022

APSDPR

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“…The analysis of Boyle and Staines (2019:8) revealed that the absence of digital skills, infrastructure, accessibility, and connectivity affordability presently hinders municipalities from fostering digital innovations to enhance public service delivery. Another study by Amesho et al (2021) corroborates these views, stating that, shortage of ICTs skills affects the implementation of digital innovations in municipalities. The growth in the digital divide is also rampant in the City of Tshwane, where digital inequalities are negatively impacting the City's efforts to ensure communities obtain smart services promptly.…”

Section: Challenges Of Fostering Digital Innovations In Local Governm...mentioning

confidence: 69%

Fostering digital innovations to accelerate service delivery in South African Local Government

Shava

Vyas-Doorgapersad

2022

IJRBS

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Service delivery protests in the recent past demonstrate the dire state of local government in South Africa. The absence of public sector innovation can be linked to service delivery backlogs hence embracing digital innovations (Internet of Things (IoT), Big data and analytics, cloud, Biometrics, computers, mobile applications, 3D machines) in the Fourth Industrial Revolution (4IR) is strategic for enhancing municipal service provision and uplifting the living standards of citizens in communities. The study utilised an explorative qualitative case study design premised on an extensive literature and document review analysis to examine the barriers facing the City of Tshwane from adopting digital innovations in the 4IR. The analysis of documents revealed digital hesitancy, leadership void, lack of innovative research culture, weak municipal preparedness, and digital divide in adopting digital innovations are barriers to digital innovation adoption to enhance service delivery. The paper observes further the lack of systematic and evaluative studies to inform public sector innovation, or growth in digital innovations often led to implementation challenges in the City of Tshwane. Conclusions drawn for the article revealed that adopting digital innovations can be the panacea to accelerating urban service delivery in the City of Tshwane; hence institutional readiness, improved revenue streams, including a stable regulatory and policy environment, are imperatives in achieving a digitalised local government in the 4IR.

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“…The three studies state that product innovations that will or have been developed by MSMEs in particular can help these companies adapt in a dynamic and uncertain business environment, more specifically in the case of the COVID-19 pandemic that has hit Indonesia and resulted in the condition of MSMEs full of uncertainty. Other studies that support this research are research by Suhaeni (2018) and Amesho et al (2021) which states that product innovations implemented by MSMEs will directly have a positive and significant effect on the advantages of these MSMEs.…”

Section: The Effect Of Innovation On the Competitive Advantage Of Msmesmentioning

confidence: 70%

Social Media Adoption and Innovation on Culinary MSMEs Performance Through Competitive Advantages During COVID-19

Pertiwi

Setiawan

Rahayu

2022

ISS

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Background: During the COVID-19 pandemic, the business environment and competition for culinary MSMEs in Surabaya have been more active. Adopting social media is a crucial competitive instrument for Surabaya's MSMEs in the food industry to endure and adjust with the COVID-19 epidemic. Product innovation can also help the production of product value, which is essential to the performance of MSMEs. In order to be able to fully explain how the use of social media and innovation impacted the performance of culinary MSMEs in the city of Surabaya during the COVID-19 epidemic, a set of competitive advantage variables was chosen. Aim: Examining the effects that innovation and the use of social media may have on the Surabaya City culinary MSMEs' ability to compete. Method: Based on established culinary MSME sample criteria, researchers assessed the use of purposeful sampling. 120 respondents completed questionnaires for the purpose of gathering the study's primary data, which was then analyzed using the SEM-PLS analytic method and the Smart PLS 3.0 software. Findings: The adoption of social media by effective MSMEs can increase the competitive advantage of MSMEs so that from the competitive advantages possessed by MSMEs, it can result in the achievement of better MSME performance.

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Key challenges facing metropolitan cities or municipalities in managing competitive advantage through technology and innovation

Cited by 4 publications

References 43 publications

The quest for service delivery: The case of a rural district municipality in the Mpumalanga province of South Africa

The quest for service delivery: The case of a rural district municipality in the Mpumalanga province of South Africa

Fostering digital innovations to accelerate service delivery in South African Local Government

Social Media Adoption and Innovation on Culinary MSMEs Performance Through Competitive Advantages During COVID-19

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