Kano Model Analysis of Android Apps Quality from End User’s Preferences

Putra, Rico Andhika; Priyanto, Priyanto

doi:10.1088/1742-6596/1737/1/012016

Cited by 5 publications

(5 citation statements)

References 1 publication

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“…The rest of the attributes (i.e., A02, A05, A07, A08, A09, A10, A11, A12, A13, A15, A16, A19, A20, A21 and A24), which are categorized as indifferent elements, imply whether these attributes provided would not influence young users' satisfaction of using the app. These results are consistent with Putra and Priyanto (2021), indicating that apps with Kano's one‐dimensional and attractive quality features can potentially improve user satisfaction.…”

Section: Resultssupporting

confidence: 88%

Matching audio/video app features with young user preferences: An integrated approach

Lin

2023

Int J Consumer Studies

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Audio/video mobile applications (apps) enable people to engage in leisure activities without time and space restrictions, which gradually changed human leisure behaviours. This study is one of the first to integrate means‐end chain theory, Kano and conjoint analyses to reveal young user preferences for entertainment audio/video mobile apps. A preliminary qualitative survey with 36 young interviewees established the questionnaire items in the subsequent survey of 389 young respondents. Results show that ‘subtitle choice’, ‘resolution selection’, ‘top ranking list’ and ‘advertising mode and format’ are key attributes that directly influence young user willingness to download apps. In particular, ‘flashing banner ads’, ‘resolution ≤ 480 ppi’, ‘5 seconds to skip ads’, providing ‘subtitle choice’ and without ‘top ranking list’ is the best combination of attribute levels of audio/video apps that meet young users' desires. That is, young users prefer mobile apps with ‘resolution ≤ 480 ppi’ and ‘subtitle’ choices and expect that they can skip flashing banner ads in 5 s. Providing a top audio/video ranking list, however, is unnecessary for young app users. The findings can help marketers and app designers develop effective app designs and advertising strategies for young users to expedite the adoption of entertainment audio/video apps.

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Section: Resultssupporting

confidence: 88%

Matching audio/video app features with young user preferences: An integrated approach

Lin

2023

Int J Consumer Studies

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“…Subsequently, each respondent's questionnaire outcomes undergo categorization using the Kano evaluation table, followed by a more in-depth classification of individual product attributes utilizing Blauth's Formula. This formula serves to refine the categorization, reducing attributes that may not be essential or favored by users [27]. The ensuing table presents the outcomes of the product attribute categorization.…”

Section: Resultsmentioning

confidence: 99%

Design of Flood Barrier with Developed IoT-Based Flood Detection and Monitoring Systems

Ardani,

Caesaron,

Kusnayat

2023

Jurnal Teknik Industri

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Due to Indonesia's tropical climate, it experiences frequent heavy rainfall, which is the primary cause of flooding. Despite various solutions implemented, the issue of flooding persists. Consumers demand an effective emergency flood protection solution to prevent water from entering homes at any time. This product is a flood barrier specifically designed for installation at the front door of houses. The development of this flood barrier product aims to address user needs and ensure flood resistance. To achieve this, the Kano Method and Quality Function Deployment (QFD) are utilized in the product design process, aligning it with customer desires. The Finite Element Analysis (FEA) is employed in testing to assess the flood barrier's ability to contain water effectively. Moreover, the data representing the user requirements is collected from residents in the Baleendah area. Those residents houses have been affected by flooding. This area faces significant economic losses due to flooding, estimated at IDR 5,490,292,000,000. Bandung Regency is projected to have the highest frequency of flooding incidents in West Java in 2022, contributing to the broader issue of flooding in the province and country. The developed flood barrier product has successfully met most customer needs, leading to customer satisfaction. The product offers a reasonable price, customer customization options, and user-friendly features. The integration of Internet of Things (IoT) capabilities has been well received by users. The flood barrier product also demonstrates its efficacy in retaining floodwater through its low equivalent elastic strain, equivalent stress, and deformation values against hydrostatic pressure. These attributes enable the product to withstand floodwaters and prevent their entry into households.

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“…Customers expect their satisfaction to be met with product quality attributes so this can influence their reaction and attitude toward their satisfaction (Akmal et al, 2020). Customer satisfaction tests need to be carried out to obtain complete information regarding customer preferences for an application service so that they will be more interested and more comfortable using the application service (Putra &Priyanto, 2021).…”

Section: The Kano Modelmentioning

confidence: 99%

Untitled

2023

IJSSMR

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Since the COVID-19 pandemic broke out in Indonesia in early March 2020, the Indonesian government has made efforts to limit the social activities of the community to break the chain of the spread of COVID-19. With this restriction, there has been a change in transaction behavior in the community to digital payments.The number of financial technology innovations during the pandemic is also increasingly attracting public interest. The type of financial technology that is often used is a digital wallet. The object of this research is GoPay and DANA because they have the most users and dominate the digital wallet market in Indonesia. The service quality factor has a high impact on customer perception to value digital wallets. Digital wallet companies must understand the wants and needs of their customers, and pay attention to customer satisfaction because it is very important to develop products.The research objectives are to describe the quality of GoPay and DANA services from customer perceptions, to find out the description of GoPay and DANA customer satisfaction, and to determine the effect of digital wallet service quality on customer satisfaction during the COVID-19 pandemic using the Kano Model method, then described through customer satisfaction mapping.Based on the research results, GoPay and DANA features are divided into "indifference", "must be" and "one-dimensional" categories. Features that are in the "indifference" quadrant mean that they cannot meet customer expectations. GoPay and DANA must improve features that have low customer satisfaction coefficient values, and need to maintain features that have high customer satisfaction coefficient values, then later feature improvements can be made to achieve a higher level of customer satisfaction.The results of this study can be used as an overview, input, and additional information related to customer satisfaction. GoPay and DANA can identify customer wants and needs and can make decisions to improve, develop, improve and enhance their service features.

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Kano Model Analysis of Android Apps Quality from End User’s Preferences

Cited by 5 publications

References 1 publication

Matching audio/video app features with young user preferences: An integrated approach

Matching audio/video app features with young user preferences: An integrated approach

Design of Flood Barrier with Developed IoT-Based Flood Detection and Monitoring Systems

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