KANAnswer

Stockham, Marcia G.; Turtle, Elizabeth C.; Hansen, Eric

doi:10.1300/j120v38n79_17

Cited by 10 publications

(1 citation statement)

References 0 publications

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“…Benefits of CVRS have been extensively discussed in the literature (Bailey-Hainer, 2003;Stockham et al, 2003;Parker and Johnson, 2003;Truelson, 2004;Quinn and Briggs, 2007;Bishop and Torrence, 2007;Summey and Akers, 2007;Pomerantz, 2006;Eakin and Pomerantz, 2008). Some frequently asserted benefits include:…”

Section: Literature Reviewmentioning

confidence: 99%

Managing a text reference consortium: the My Info Quest experience

Weak

2012

Reference Services Review

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PurposeThis paper aims to describe management and operational considerations for collaborative text reference services.Design/methodology/approachThe authors conducted in‐depth interviews with members of the My Info Quest (MIQ) management team. The paper reports on the interviews in the context of MIQ's operations as the first US nationwide, collaborative text reference service.FindingsMIQ is a non‐hierarchal organization that relies on frequent communication, enthusiastic and dedicated member librarians, and a collective sense of commitment. Challenges and lessons from MIQ's operations are discussed in the following areas: policies and procedures, staffing, service software, training, marketing, communicating and problem solving, and overall project operation.Research limitations/implicationsThis paper examines collaborative text reference service only from the management perspective. Future research should investigate other aspects of collaboratively providing text reference service.Practical implicationsThis paper will help libraries implement and manage collaborative text reference services. Ultimately it will contribute to the development of best practices for text reference service.Originality/valueText reference is the most recent reference development and it does not have a large body of literature. Current reports are primarily of a single library's experience. This paper reports on collaborative service provision. It is the only article to date that examines collaborative text reference service from the management perspective.

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Section: Literature Reviewmentioning

confidence: 99%

Managing a text reference consortium: the My Info Quest experience

Weak

2012

Reference Services Review

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Alternative Strategies for Promoting Information Literacy

Galvin

2005

The Journal of Academic Librarianship

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A History of the Developments in Virtual Reference Services at the College of Charleston Library

Profit

2009

Internet Reference Services Quarterly

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This article provides an overview of the evolution of virtual reference services at the College of Charleston. E-mail reference has been in use since the mid-1990s. Chat using QuestionPoint began in 2003, and the college joined the 24/7 Chat Reference Academic Cooperative in 2005. Instant messaging reference started the following year, and text messaging reference commenced in 2007. In 2008, the library decided to end participation in the 24/7 Chat Reference Academic Cooperative and to cease using QuestionPoint's e-mail function. Emerging technologies will impact the ways and means of providing virtual reference in the future. This article will examine the rationale driving each development and the library's experiences providing service with the various platforms in the context of the greater world of virtual reference services.

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KANAnswer

Cited by 10 publications

References 0 publications

Managing a text reference consortium: the My Info Quest experience

Managing a text reference consortium: the My Info Quest experience

Alternative Strategies for Promoting Information Literacy

A History of the Developments in Virtual Reference Services at the College of Charleston Library

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